Contact Centre Advisor Vacancy


Contact Centre Advisor Vacancy


Are you a driven, enthusiastic and motivated Contact Centre Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for the South West’s largest automotive dealership group?

Westerly Bridgwater are now looking for a Contact Centre Advisor to join them on a 6-month maternity cover contract.

What can we offer you? In return for your hard work as a Contact Centre Advisor, you will be offered a highly competitive salary package and a great range of benefits including:

Workplace pension (salary exchange option), 22 days holiday plus bank holidays (pro rata for part time), Cycle to work scheme, refer a friend rewards, death in service insurance, discounted MOT, products, parts & servicing and a great place to work.

What will I be responsible for? Outbound Calling of Customers to book MOT ‘s and Service events for the 5 Dealerships of Westerly BMW & MINI Administration of Inbound Customer queries via Telephone, Email and Post. Up-sell campaigns and identified work in a professional and confidant manner.

Could this be the ideal role for me?

The working hours are 37.5 hours per week and working 1 Saturday in 5 from 8am – 2pm.

The successful Contact Centre Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team.

The Company

Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including Westerly BMW & MINI, Kastner Volvo, Helston VW, Truscotts Peugeot, Carrs Skoda along with Jaguar Land Rover, Audi, Porsche, Maserati, Ferrari and Select Used Vehicle branches.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be our Contact Centre Advisor, we’d love to hear from you so please send you CV to .

Closing Date: 31/07/2019.