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I was very satisfied with my service experience.
Staff were polite, and coffee was freely available. Pleasurable experience
Very satisfied with the prompt service when it was discovered that my MOT was 2 months out of date.
Spoke to mechanic who was dealing with a recurring fault which was a useful exercise whereby fault code was detected and dealt with
automatic car provided and work done well within expected time limit.
Of course I expected first class service from Westerly when I purchased the car and indeed for the first year or so. If anything, the service was probably even better 3 years later.
When I first turned over the engine the car diesel was lumpy and a possible airlock,perhaps a check of engine after service vis a vis a small test drive would be advisable it was ok after a return to service and engibe run for a few minutes.
The service department where not able to resolve the problem, My car as had to be rebooked yet again,
They were very friendly and helpful.
Very satisfied except I had only done just over 1000 miles and when I had the service they said the tyres were ok but 2 days later I had a puncture so had to go into a garage for a new tyre and they couldn't believe how low the tread was on it
I had to make a 600 mile journey down to the Taunton area in very poor road conditions when the screen/wash system failed .My thanks to Becky ( amongst others) who carried out the remedial work allowing me to get home safely
Service and brake pad change took longer than anticipated.
Great experience. Cant rate it 'completely satisfied' as car could have been better cleaned inside and out... floor mats weren't removed and vacuumed under nor was the boot.
No repairs or parts required other than service items, solid comments in respect of tyre
As they did what they said they would do when they said they would it
When I have a problem with my 6 series bmw I expect resolution.
Communicated with throughout and well received by service reception
Always polite and say hello. Are always helpful
As above. Car washed and vacuumed too
I was bewildered to be informed on my Year 3 (2018) Service that my from new
Always do a good job, friendly & professional
Work completed on time
Everyone I've come into contact with was polite courteous & helpful & nothing was too much trouble. Excellent customer courtesy facilities.
Car returned clean and well presented
Very good customer service - although video much earlier in afternoon would have been appreciated
I sold my vehicle 6 months ago and have ask my details be removed from your system, so far this has not happened!
Didn't listen the first with the problem 7 months down the line still didn't listen
Car was collected, serviced and returned when expected. Staff were courteous and friendly. A seamless experience.
tment and service
My car was not ready when i was asked what time I wanted it. The MOT had not been started
My car was collected and delivered from home and came back gleaming
Abbi was an absolute star and a real asset to westerly
Kept to time plan
The staff could not have been more helpful and the vehicle was ready in advance of the quoted return date.
Everything that that was needed to be done,was and I was kept informed.Also the new video was a nice idea
Completed as expected
Helpful when bboking. Polite and attentive when answering queries. Job completed to time and on cost.
There were errors in the close out form/information given and a problem highlighted in the report of which I was not advised and it was not addressed. I sent an email query the day after the service and have received no reply.
Friendly helpful staff and excellent communication
Members of the service team are most helpful and I enjoy the showroom, the new cars, the coffee and the magazines.
Alfie carefully helped find me the right car without resorting to the usual nonsense hype typical of so many salesmen today
Highly pleasurable experience always at Westerly ,excellent showroom and very helpful and patient staff.
My only slight issue was the standard of the cleaning of my car after it's service. The outside was ok, but the interior was only half attempted
Everything done on time.
All staff from store men to salesman and clerical staff are very knowledgeable and enthusiastic about BMW and it shows.
M.O.T and Service carried out. Staff very helpful and answered all my queries in a satisfactory The car was ready at the time promised.
Overall happy with the vehicle service itself. But very unhappy with how long it took to get booked in. We tried on 6 separate occasions over the course of approx 3 weeks to get through (via phone) in order to book car in for its first 18k service.
The service was done quickly and well, while I waited.
We were kept up to date with the whole process, in a timely and friendly but professional fashion.
Craig our representative was really easy to talk to answered all our questions and made us feel very welcome
Not able to answer all my queries/questions, but overall very helpful
Whole process was clearly explained and straightforward
Very easy to deal with and everything explained well, and the problems we did have have been sorted out, and we've been keep updated all through the process by Craig with the purchase of buying our new car.
Kept informed at all times.Found the sales man very helpful.
It was very straight forward and Alfie at Westerly Bridgwater was very friendly and helpful.
Lee Smyth was excellent throughout the journey of purchasing the car, he was open and honest about the whole process and in my experience an asset to your business !
Totally hassle free purchase. Was kept updated from start to finish.
Difficulty arranging a courtesy car to bring me in as I have sold my previous vehicle and having to get lifts from friends when would have thought buying a new vehicle that could have been made easier
Staff were very helpful without being 'pushy'.
Craig Telega is a superb sales person and a credit to your sales team
Everything was done and in order for us to pick the new car up
It was a very stress free experience and would highly recommend it