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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Steve Partridge

Head of Business

Robin Keene

Sales Manager

Ben Cook

Service Manager

Angie Dare

Retail Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive and Motability Specialist

Alfie David-Morris

Sales Executive and Motability Specialist

George Lippe

Sales Executive and Motability Specialist

Matt Mcleod

Sales Executive

Scott Laing

BMW Product Genius

Mel Haskins

Sales Administrator

Matthew Steal

Service Advisor

Abbie Shirley

Service Advisor

James Norman

Service Advisor

Becky Marks

Service Advisor

Seb Thomas

Parts Team Leader

Dan Horton

Parts Advisor

Neil Tolchard

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Brilliant service; was treated well.

Service

Everything done as requested and on time.

Service

no reasons for not feeling satisfied with the service provided

Service

No issues

Service

Did what was required and requested.

Service

We were unable to book an MOT despite giving almost three weeks notice. We were unable to get a courtesy car or a waiting appointment. On the day we waited and the service was very quick. We had to book the MOT else where.

Service

Great service, friendly staff again nothing seemed too much trouble even though they were clearly very busy and short staffed. George and abi top marks

Service

All went well

Service

I had a fault on the vehicle which required a reboot of the system. Unfortunately this fault was not mentioned at the time of sale although it was known. The BMW connected drive failed leaving me with no satnav system, radio or cd for over 3 weeks.

Service

Courteous staff. Love the video done by technician.

Service

Excellent service . Staff very helpful l

Service

Fast, efficient and informative

Service

All 4 Customer Services Reception desks empty upon arrival, I and others had to wait 5 mins+ for an appearance. Then they couldn't find the paperwork so waited another 8-10 mins. Absolutely useless as usual. Please sort this place out.

Service

Nothing wrong with work and service.

Service

Service carried out as promised, I liked the audio/visual check by the technician sent to my mobile and the call to let me know the car was ready to pick up.

Service

All work carried out as requested in the time indicated. Text sent to advise when car ready to collect.

Service

Always no problems after a service visit.

Service

as above ended up having car for 2 days - got no updates or offer of a replacement vehicle. My wife was able to work form home on the Wednesday . They delivered the car at 18:00 on the Weds evening but my wife had asked for them to call 1st. No call

Service

Because I have to take my car back in for a second time with the same fault.

Service

Collected very dirty car ( lots of birds mess )

Service

Everything done as requested and on time.

Service

Agreed beforehand that I would wait on site for the work to be completed but service reception didn't seem know this. The wait (4 hours) may have been longer because of this.

Service

It's generally very good, but with 3 cars in the family, I don't always feel the service is the same, especially with the older vehicles!

Service

Efficient service and knowledgeable staff

Service

Great service and while u wait done on time.

Service

In fact, on examination, it was found that the brake pads had more life in them than the panel service reading suggested so no work was undertaken on this visit.

Service

Very satisfied with the maintenance service. (Still an ongoing issue with the nav system, though.)

Service

friendly and efficient

Service

BMW cleaned my car after a service and scratches appeared on my car bonnet which I have not noticed before.

Service

Westerly continue to provide an outstanding service.

Service

Servic light not reset, or I was not advised further work required. Tyre pressures not checked and subsequently found to be all over the place when warning light came on a week later.

Service

Always satisfied with service experience.

Service

I was advised to collect at 5pm but my car was not ready for collection after servicing, after waiting 15 minutes the workshop advised it was ready, but had not been washed, I had to return it another day. Not a major moan, but an irritation.

Service

Despite leaving the service record booklet in the vehicle, it wasn't updated after the service, (I had to request this). After checking, the service record wasn't completed correctly, (vehicle mileage omitted). Again, I had to point this out...

Service

George the salesman was fantastic he really looked after my every need as I am a Motability customer he was excellent

Sales

The salesman listened to my needs and responded promptly to any questions. Outstanding service overall.

Sales

Car was there in time and brief about car was first class

Sales

As above - the customer service provided by our salesman, Alfie David-Morris. Exceptional!

Sales

As explained in all the above made to feel welcome allowed to treat the showroom as a place to enjoy and relax with out pressure

Sales

George and the rest of the team were professional and kept me up to date.

Sales

Alfie was an Excellent salesman, explained delivery process and made vists to showroom a pleasure. Hand over was so helpful.