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Looked after by Becky on the service team nice replacement X3 while my car being checked for the few days.
Bridgwater staff are very helpful and friendly.
It would have been 5/5 if my service had been carried out a bit quicker!
Very efficient & courteous service
As above, the staff very young keen and proficient and I was well looked after thank you
Not all my problems were addressed but this could be due to the limitations of the car.
Dealer staff and their attentio to detail.
All good, just took longer than I expected.
Minimum waiting time
Did everything required and even managed to do the brake fluid change so I didn't have to come back.
An appointment was booked for 14.00. At 13.00 my husband phoned to ensure the tyre was in, it wasnt. The Service Dept promised to phone back once it was in. They didnt. After 5 phone calls my husband had to limp to Bridgwater in the rush hour.
Nothing is to much trouble and I was able to have a automatic courtesy car.
Staff were friendly, knowledgeable and helpful.
Cant fault it, however, on one of my many visits previously, my car came back damaged.
Had been booked in under my wifes name and registration (she drives a mini) so couldnt find booking when I got there.
As above, personal service and car feels better to drive afterwards.
Speedy response with a team who couldbt do enough
Abbie was excellent. Incredibly professional and knew what she was talking about, even though she said she was new to the company.
staff are very polite and friendly
Good staff and apart from being overtime a good experience
Because Im left with the car that Im not happy driving at the moment
The services themselves are great. As the car is usually returned shining.
Very clear about cost and sorted loan car
Didnt like the service representative insinuating we had damaged the rear seat bench, especially when the technician on the day we booked the car in wrenched the bench up, to see why it was warped.
MOT was ok. Im suspicious of end of warranty checks as i think they could only have been cursory
I was completely satisfied
Good feedback after service. Appreciated end of warranty check.
Polite and friendly staff, and excellent service
Friendly and efficient
Because of the answer I gave above
The staff were great and explained everything so there was no hidden stuff
Worked carried out quickly and efficiently and was pleased with the home collection and delivery of my car and friendliness of both drivers. Excellent service.
Very smooth staff great lovely coffee
never spoke to anybody with mechanical knowledge until it was time to pay the bill!
There was several warning messages showing on my dash board, after discovering and fixing some of it i decided to take car elsewhere, where i found out that one of the parts was not plugged back in.
Different rep took over. Rest of service completed efficiently with full feedback. More like normal service standard previously experienced
I think you could have better IT to give customers a video of work etc.Although service department good Difficult / impossible to speak directly to a technicianBooked in for 2 days. Took 5.
Easy to deal with, excellent service, good feedback and car left washed and valeted
They provide a great service with very pleasant and helpful staff
Great all round
Waiting in showroom whilst the service was being done . Was told how long it would be , car was prompt and clean .
Bridgwater gave me a choice of dates that suited my availability. Every time I phone them Angie & Rochelle are always polite and helpful, and the service dept staff too. They make you feel part of the family.
Polite and friendly service
Job done efficiently. There had been some confusion over timings but staff quickly changed things to fit with my understanding of timings
Excellent service for providing small replacement components and quick fiiting.
Curteous and helpful staff. Efficient service.Clear information ; written and verbalProvided.
once the problem was identified this was resolved but with a time span of approx one month. I also had a faulty led headlight which took 3 days to resolve
Was kept informed of timespan throughout of works to be undertaken
Met expectations of BMW dealership
Again due to Liam and the engineers who make the changes needed to get the car back on the road as it was when it was new.
Excellent service - contact on time and everything explained
Sorted the problem. Seamless service
I was very satisfied With the service at Bmw the people where very helpful
Excellent customer service. Communication was spot on.
The staff are second to none, and can not do enough to assist with all reasons for contact.
My 6th BMW purchase.Westerly Bridgwater were very helpful, polite and easy to deal with - and the car is excellent.
Well set out showroom, friendly and professional service
forgot to debadge car and provide correct number plateswhich will be sorted
From start to finish everyone involved was more than happy to help out and go the extra mile for any questions I had. I will definitely buy another car from this garage again.
George was my salesman and he had only been there a few weeks but had a great understanding of what he could offer me and was very attentive when sorting out the perchase and making sure I was happy at all times
At the moment Westerly Bridgwater seems to have a good team - hopefully this will continue!
It's a nice dealership
At every step in the purchase from finding me the right car to the handover the whole experience with westerly bmw was fantastic. And I have to say Alfie who sorted everything out for me was the star of the show
Best buying experience we have had from our three BMW purchases. The 'Sales Executive' Lewis Wade kept us informed as requested during the order and delivery period, this didn't happen on previous cars. Would have given 5 stars if car came as ordered
Good service during both purchase and delivery . given as much time as i needed when deciding on the details of the new vehicle. The parts manager spent time with me to explain the fitting of the bicycle rack that was ordered with the car.
A few issues with the financial aspects that let the overall experience down
On time and kept well informed. Excellent swap over of my vehicles.
Very satisfied. No problems.
Motability Specialist came in on his day off to do the hand over