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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Steve Partridge

Head of Business

Robin Keene

Sales Manager

Ben Cook

Service Manager

Angie Dare

Retail Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive and Motability Specialist

Alfie David-Morris

Sales Executive and Motability Specialist

Jessica May

Sales Executive

George Lippe

Sales Executive

Debbie Cooper

Local Business Development Manager

Scott Laing

BMW Product Genius

Mel Haskins

Sales Administrator

Matthew Steal

Workshop Control

Abbie Shirley

Service Advisor

James Norman

Service Advisor

Becky Marks

Service Advisor

Steve Jordan

Warranty Administrator

Seb Thomas

Parts Team Leader

Dan Horton

Parts Advisor

Neil Tolchard

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because I have to take my car back in for a second time with the same fault.

Service

Collected very dirty car ( lots of birds mess )

Service

It's generally very good, but with 3 cars in the family, I don't always feel the service is the same, especially with the older vehicles!

Service

Agreed beforehand that I would wait on site for the work to be completed but service reception didn't seem know this. The wait (4 hours) may have been longer because of this.

Service

Everything done as requested and on time.

Service

Efficient service and knowledgeable staff

Service

In fact, on examination, it was found that the brake pads had more life in them than the panel service reading suggested so no work was undertaken on this visit.

Service

friendly and efficient

Service

Very satisfied with the maintenance service. (Still an ongoing issue with the nav system, though.)

Service

Great service and while u wait done on time.

Service

BMW cleaned my car after a service and scratches appeared on my car bonnet which I have not noticed before.

Service

I was advised to collect at 5pm but my car was not ready for collection after servicing, after waiting 15 minutes the workshop advised it was ready, but had not been washed, I had to return it another day. Not a major moan, but an irritation.

Service

Servic light not reset, or I was not advised further work required. Tyre pressures not checked and subsequently found to be all over the place when warning light came on a week later.

Service

Always satisfied with service experience.

Service

Westerly continue to provide an outstanding service.

Service

Despite leaving the service record booklet in the vehicle, it wasn't updated after the service, (I had to request this). After checking, the service record wasn't completed correctly, (vehicle mileage omitted). Again, I had to point this out...

Service

Very efficient Report provided of what had been done and advised if anything needs doing

Service

Delays at every stage; different and conflicting explanations as to why; excuses and blaming more readily presented than actual explanation.

Service

The after sales servicing is Okay, however don't expect a quick response from the service team when you email them because they did not resent the timer so it still says a service is due - 2nd time this has happened

Service

Took car in and they even fixed the loose mud flap. Didn't ask them to, I forgot about it, 2 rivets to fix means they will get my business moving forward! Great service!

Service

I have a vibration in the car from 50mph upwards. This has been investigated by Westerly twice. I have not been satisfied with how this problem has been dealt with. I feel I've been fobbed off with regard to this issue.

Service

I got up early to drive from Wells to Bridgewater for 08:00. After 20 mins I was told that the wrong part had been ordered so had to return home after making another appointment.

Service

a little disappointed you had to keep the car for two days to fit new tyres.

Service

Used them many times before

Service

Having spent the fat end of £700 on my car service they didn't bother to enter the service into the vehicle and left a spurious brake service warning on the system which I now have to sort out by visiting another dealership in my own time.

Service

They were very friendly and helpful.

Service

I left with a smile

Service

Friendly

Service

Long lead-time to book car in due to huge amounts of warranty work from defective vehicles produced by BMW.

Service

Replacement car offered. Kept up to date with progress and car washed and vacuumed on return

Service

Fobbed off to BMW UK on first call as the couresy car was over 1.5 month wait. Failed to book an appt, causing courtesy car to be even longer wait when sent back by BMW UK. Refused to allow Sales to issue courtesy car on weekend, until challenged

Service

Service manager was excellent after muddle over the service booking due to the fact that the car was first registered in Dorchester branch of Westerly but purchased by me (second owner) at Bridgwater

Service

The car was not cleaned to the standard specified on the anniversary check. On complaint Liam in Bridgwater was very helpful

Service

CAR COLLECTED AND RETURNED ON TIME

Service

I was told all the work needed, all I wanted to know was what the cost. No one phoned before 4pm to tell me I couldn't collect that day. I asked for a trade in estimate twice but no one from sales had bothered to look at the car 2 days later.

Service

Car has come back still with the original fault warning message it went in with, car didn't have a wash or valet either

Service

Everything went smoothly from reception to the time the service took.

Service

I have been without my car for 3 weeks now which is very inconvenient as the loan 3 series is too small for my work! I have informed BMW Bridgwater and the hire company and nothing happens.

Service

I have to travel 30 miles each way to have my car serviced. It has been back to the the garage to fix a resonance at 2000 rpm and it has not been fixed. It is due to go in again for a third attempt.

Service

Vey efficient and coureous staff

Service

Westerly were very competent and efficient.

Service

Fast and efficient

Service

Very happy with the service

Service

Clock was changed / lost time during service for no apparent reason - battery not disconnected. Key remote control fine until service then message to say 'change battery'. Were they linked?

Service

Not quite what I expect of BMW or have experienced before. If a car is to be cleaned it should be thoroughly. I accept that it was only washed and not valeted. Drainage valley on either side of roof blocked with dirt and dirty.

Service

All went in accordance with my expectations.

Service

Always trying to satisfy customers requirements, even when obviously very busy. Service Adviser Matthew Seal in particular.

Service

Vlet down by the non availability of a manual courtesy car. Courtesy car was booked at time of fixing appointment, was not asked and naturally having had a manual BMW serviced for years with you assumed that the courtesy car would be manual.

Service

Staff are always friendly and helpful, and value you as a customer

Service

Told to wait 3 weeks for a wheel sensor was unacceptable. Thankfully Mrs Dare came to my rescue

Service

Everything was as it should be with the exception of the health check my car was supposed to receive. I only realised after I had left the showroom. Advisor that I think was working at mini service desk was very helpful & assisted with Idrive issue

Service

Welcomed, job done in more or less the expected time, car returned in sparklingly clean condition

Service

Friendly and honest

Service

Damage to vehicle.

Service

Alfie was an Excellent salesman, explained delivery process and made vists to showroom a pleasure. Hand over was so helpful.

Sales

Alfie very helpful

Sales

Professional, very welcoming & friendly each time.

Sales

Supportive and communications were good

Sales

Got a good deal on purchase price and part exchange. Hand over was great, I think the sales guys were as excited as I was!

Sales

Darren and all the staff at Westerly Bridgwater were helpful, informative, obliging and friendly during the process of first visit to their showroom through to delivery

Sales

no complaints at all. Did everything they said they would and always kept me in the loop.

Sales

I never give a 100% mark so this the topmfrom me