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Because I have to take my car back in for a second time with the same fault.
Collected very dirty car ( lots of birds mess )
It's generally very good, but with 3 cars in the family, I don't always feel the service is the same, especially with the older vehicles!
Agreed beforehand that I would wait on site for the work to be completed but service reception didn't seem know this. The wait (4 hours) may have been longer because of this.
Everything done as requested and on time.
Efficient service and knowledgeable staff
In fact, on examination, it was found that the brake pads had more life in them than the panel service reading suggested so no work was undertaken on this visit.
friendly and efficient
Very satisfied with the maintenance service. (Still an ongoing issue with the nav system, though.)
Great service and while u wait done on time.
BMW cleaned my car after a service and scratches appeared on my car bonnet which I have not noticed before.
I was advised to collect at 5pm but my car was not ready for collection after servicing, after waiting 15 minutes the workshop advised it was ready, but had not been washed, I had to return it another day. Not a major moan, but an irritation.
Servic light not reset, or I was not advised further work required. Tyre pressures not checked and subsequently found to be all over the place when warning light came on a week later.
Always satisfied with service experience.
Westerly continue to provide an outstanding service.
Despite leaving the service record booklet in the vehicle, it wasn't updated after the service, (I had to request this). After checking, the service record wasn't completed correctly, (vehicle mileage omitted). Again, I had to point this out...
Very efficient Report provided of what had been done and advised if anything needs doing
Delays at every stage; different and conflicting explanations as to why; excuses and blaming more readily presented than actual explanation.
The after sales servicing is Okay, however don't expect a quick response from the service team when you email them because they did not resent the timer so it still says a service is due - 2nd time this has happened
Took car in and they even fixed the loose mud flap. Didn't ask them to, I forgot about it, 2 rivets to fix means they will get my business moving forward! Great service!
I have a vibration in the car from 50mph upwards. This has been investigated by Westerly twice. I have not been satisfied with how this problem has been dealt with. I feel I've been fobbed off with regard to this issue.
I got up early to drive from Wells to Bridgewater for 08:00. After 20 mins I was told that the wrong part had been ordered so had to return home after making another appointment.
a little disappointed you had to keep the car for two days to fit new tyres.
Used them many times before
Having spent the fat end of £700 on my car service they didn't bother to enter the service into the vehicle and left a spurious brake service warning on the system which I now have to sort out by visiting another dealership in my own time.
They were very friendly and helpful.
I left with a smile
Long lead-time to book car in due to huge amounts of warranty work from defective vehicles produced by BMW.
Replacement car offered. Kept up to date with progress and car washed and vacuumed on return
Fobbed off to BMW UK on first call as the couresy car was over 1.5 month wait. Failed to book an appt, causing courtesy car to be even longer wait when sent back by BMW UK. Refused to allow Sales to issue courtesy car on weekend, until challenged
Service manager was excellent after muddle over the service booking due to the fact that the car was first registered in Dorchester branch of Westerly but purchased by me (second owner) at Bridgwater
The car was not cleaned to the standard specified on the anniversary check. On complaint Liam in Bridgwater was very helpful
CAR COLLECTED AND RETURNED ON TIME
I was told all the work needed, all I wanted to know was what the cost. No one phoned before 4pm to tell me I couldn't collect that day. I asked for a trade in estimate twice but no one from sales had bothered to look at the car 2 days later.
Car has come back still with the original fault warning message it went in with, car didn't have a wash or valet either
Everything went smoothly from reception to the time the service took.
I have been without my car for 3 weeks now which is very inconvenient as the loan 3 series is too small for my work! I have informed BMW Bridgwater and the hire company and nothing happens.
I have to travel 30 miles each way to have my car serviced. It has been back to the the garage to fix a resonance at 2000 rpm and it has not been fixed. It is due to go in again for a third attempt.
Vey efficient and coureous staff
Westerly were very competent and efficient.
Fast and efficient
Very happy with the service
Clock was changed / lost time during service for no apparent reason - battery not disconnected. Key remote control fine until service then message to say 'change battery'. Were they linked?
Not quite what I expect of BMW or have experienced before. If a car is to be cleaned it should be thoroughly. I accept that it was only washed and not valeted. Drainage valley on either side of roof blocked with dirt and dirty.
All went in accordance with my expectations.
Always trying to satisfy customers requirements, even when obviously very busy. Service Adviser Matthew Seal in particular.
Vlet down by the non availability of a manual courtesy car. Courtesy car was booked at time of fixing appointment, was not asked and naturally having had a manual BMW serviced for years with you assumed that the courtesy car would be manual.
Staff are always friendly and helpful, and value you as a customer
Told to wait 3 weeks for a wheel sensor was unacceptable. Thankfully Mrs Dare came to my rescue
Everything was as it should be with the exception of the health check my car was supposed to receive. I only realised after I had left the showroom. Advisor that I think was working at mini service desk was very helpful & assisted with Idrive issue
Welcomed, job done in more or less the expected time, car returned in sparklingly clean condition
Friendly and honest
Damage to vehicle.
Alfie was an Excellent salesman, explained delivery process and made vists to showroom a pleasure. Hand over was so helpful.
Alfie very helpful
Professional, very welcoming & friendly each time.
Supportive and communications were good
Got a good deal on purchase price and part exchange. Hand over was great, I think the sales guys were as excited as I was!
Darren and all the staff at Westerly Bridgwater were helpful, informative, obliging and friendly during the process of first visit to their showroom through to delivery
no complaints at all. Did everything they said they would and always kept me in the loop.
I never give a 100% mark so this the topmfrom me