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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Gary Weatherall

Head of Business

Robin Keene

Sales Manager

Ben Cook

Service Manager

Angie Dare

Retail Manager

Craige Dyer

Retail Manager

Darren Jones

Sales Executive

Craig Telega

Sales Executive

Alfie David-Morris

Sales Executive

Lewis Wade

Sales Executive and Motability Specialist

Scott Laing

BMW Product Genius

Mel Haskins

Sales Administrator

Matthew Steal

Workshop Control

Abbie Shirley

Service Advisor

James Norman

Service Advisor

Lewis Higgins

Service Advisor

Steve Jordan

Warranty Administrator

Seb Thomas

Parts Team Leader

Dan Horton

Parts Advisor

Neil Tolchard

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The garage is fine the BMW warranty is very poor

Service

once the problem was identified this was resolved but with a time span of approx one month. I also had a faulty led headlight which took 3 days to resolve

Service

Was kept informed of timespan throughout of works to be undertaken

Service

Met expectations of BMW dealership

Service

Again due to Liam and the engineers who make the changes needed to get the car back on the road as it was when it was new.

Service

Excellent service - contact on time and everything explained

Service

Sorted the problem. Seamless service

Service

The car and inside windows were cleaned. I would have thought that the wheels would be cleaned as well but all four were still dirty. There was still bird droppings on the bodywork. The passenger front window was not cleaned inside.

Service

Car came in for oil leak repair and took slightly longer than I anticipated as once leaks identified they had to fit the repair in around other vehicles booked into workshop

Service

As above, an excellent 'Service' experience making what can be a not so nice time with likely significant costs not such a painful experience. Lewis was excellent and give us professional advise and a friendly service. Nothing was rushed.

Service

Very customer focused

Service

Great polite and friendly service.

Service

The service department failed to order my replacement tyres despite being given several days advanced notice by myself. Whilst I had a courtesy car from Westerly which was convenient, the quality of customer service fell short of what I expected.

Service

The result would have been very satisfied had the car been cleaned . Reception said it was cleaned inside and out, when in fact it had not been touched.

Service

easy to book, courtesy cars availability when do it in advance, alternatively can get a lift back/to, or stay and either chill or do some work in the garage which has excellent facilities

Service

Nothing to complain about.

Service

I was attended to straight away and everyone was very courteous

Service

Staff on service desk brilliant. Shame the PDC fault was not cured on one visit

Service

Slow in response to getting replacement parts from BMW distribution centre

Service

When I eventually got my car back I was happy with the work carried out and the fact my car had been cleaned. The guy who returned the car to me is always helpful and polite.

Service

Efficient polite etc just next time may get a collection from home by them or loan car as service involved 5 hours of driving.....

Service

Everyone i have dealt with here has always been extremely helpful, this is the third car i have purchased from Westerly and will continue to do so.

Service

I had to call 3 times to book my car in for a service and did not receive any promised call backs. Finally I had to speak with the Srrvice Manager who did help.

Service

Customer service is high on their agenda. Knowledge of product and advice.

Service

The service from the team was very good, the only let down was the problem parking to book the car in.

Service

As I have stated, all my needs were attended to promptly and efficiently, with the minimum of fuss.

Service

get looked after very well, it would be 5 if i could get hold of the service dept better

Service

Service was excellent.

Service

Car was ready when stated

Service

Motability Specialist came in on his day off to do the hand over