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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Steve Partridge

Head of Business

Robin Keene

Sales Manager

Ben Cook

Service Manager

Angie Dare

Retail Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive and Motability Specialist

Alfie David-Morris

Sales Executive and Motability Specialist

George Lippe

Sales Executive and Motability Specialist

Matt Mcleod

Sales Executive

Scott Laing

BMW Product Genius

Mel Haskins

Sales Administrator

Matthew Steal

Service Advisor

Abbie Shirley

Service Advisor

James Norman

Service Advisor

Becky Marks

Service Advisor

Seb Thomas

Parts Team Leader

Dan Horton

Parts Advisor

Neil Tolchard

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Please see above. I felt there was a reluctance to accept that I had a Pre-paid service plan, their argument being that they couldn't find it on their computer. it was a shame they could not take the customer's word!

Service

Very efficient overall.

Service

The score is low due to the disappointment mentioned above. If this survey does not resolve the issues I will be writing to Graeme Grieve. The admistration side at westerly is fine. That would score higher.

Service

The standard was below par and below what I've grown used to.

Service

Drove 80 miles for 2nd rate service

Service

Initially very frustrating and complaint was not resolved on the day of visit.

Service

Satisfactory

Service

Perhaps lacking in a bit of the "can-do" attitude that used to be there in the service department. Car wash/clean seemed perfunctory at best - below previous standard in my experience (as a repeat customer at Westerley Bridgwater).

Service

very straightforward MOT

Service

No complaints at all!

Service

Two of the tyres on my car are worn out on the outer edge, It passed an MOT but will wear out in a couple of thousand miles. The rest of the tyre has lots of tread.

Service

Very helpful staff. Unfortunately it took much longer than planned due to a software update which hadn't been mentioned before booking for a sit & wait service

Service

Friendly staff always helpful.

Service

Responsive and friendly service from staff who know their business

Service

Service was carried out expeditiously and efficiently. Informed courteously when it was ready to be collected

Service

Good and timely but can be hard to reach the tram by phone st busy times

Service

Once information had been obtained the service was second to none.

Service

The service was quick and the video recording very helpful

Service

Warranty issue carried out with no quibbles. Video of inspection sent to me via text, much appreciated.

Service

Quality care and my car very well valeted ,like that aspect

Service

Sorted out my car in good time

Service

To continue, we own 2 BMWs and exclusively use the Bridgwater branch, we are also considering an upgrade to an x3. Your response will determine if that actually continues.

Service

Efficient & courteous staff; good coffee machine!

Service

The customer care agent was very polite, reassuring and friendly. He was willing to talk about the problem and explain the reasons that caused the problem. It was very reassuring to have former knowledgable vehicle technician advising me.

Service

Service reception was not as engaged, interested or friendly as it has been in the past. It was efficient but impersonal and a little offhand.

Service

The service is what it is. Oil, filter and brake fluid change no more than any other garage will do at a lot lower cost.

Service

Second visit resolved problems, better if it had involved one visit!

Service

Vehicle ready on time and cleaned

Service

Done what was requested and provided a courtesy car. Car returned clean inside and out. Very pleased.

Service

Just another punter!

Service

saturday seem to be a problem for service bookings and waiting while a small problem is solved all so is a problem

Service

There was a mix up somehow with the place of service! I arranged my windscreen to be replaced and a wing mirror.due to the town mix up things did not work out so only had a service. I did not get a tyres report and my Add Blue ran out this week!!

Service

Quick and efficient. They did the service in the time specified.

Service

Although I remain satisfied with the staff at Westerly Bridgwater, the outcome remains very unsatisfied. Issue's now relate to the service cost of my BMW 535 GT Reg WD14 ZFL I am being told that the service pack as expired. but told no cost o colecti

Service

Only reservation was I found out that the car was part of a recall because of a fault with the exhaust management system through my local garage not from Westerleys direct. Westerleys did not have a record that I had bought my car from them

Service

Reasonable price.

Service

There is not enough space in this box to detail the fiasco of my recent experience!

Service

The vehicle health check measured tyre depth on the new tyres but failed to recognise the make/type correctly.

Service

Fast and accurate service exactly what I needed

Service

All my car required was an oil service and microfilter plus an air con service. I was told it would take an hour and a half so said I would wait. It took very nearly three hours. Two other complaints but no room here to give details.

Service

Just excellent

Service

Very expensive 270 pounds for 1.5 hours of work.

Service

Everything has been put right by your service department from the original manufacture of my car and I am now completely satisfied with all the work carried out.

Service

My problem has not been resolved

Service

The car was serviced and ready for me in the time which we had agreed, but I had to come back because they forgot to input the service history into the I drive !

Service

The manager did contact me about the situation and offered a free MOT but as the car has a service package on it it's included in price he did offer a spare part that had been requested which was very kind but do think they should know about run flat

Service

On time and on budget

Service

They're one of the good ones!

Service

Improved but still disappointed needed a service immediately after service plan expired. Likely cost BMW my new car next year as I will take this into account.

Service

Waiting for a long time and no offer of getting my laptop to me

Service

Did everything they said they would do and on time, even to cleaning the car a second time because of bird droppings after the first clean.

Service

As above

Service

Staff are lovely and they are always a pleasure to speak to.

Service

Brilliant service; was treated well.

Service

Everything done as requested and on time.

Service

no reasons for not feeling satisfied with the service provided

Service

No issues

Service

We were unable to book an MOT despite giving almost three weeks notice. We were unable to get a courtesy car or a waiting appointment. On the day we waited and the service was very quick. We had to book the MOT else where.

Service

Did what was required and requested.

Service

Lee Smyth was extremely helpful and kept in contact throughout the whole process. He made the experience very easy and pleasurable

Sales

As stated in answer 1.

Sales

See above.I was going to leave this but your survey won't allow it

Sales

Purchase the car at Westerly Bridgwater. Very painless from start to finish, Craig Telega kept me very informed all the way too delivery and handover. 10/10

Sales

I was kept in touch throughout about delivery of new car

Sales

See above - brilliant service from George.

Sales

Very happy with BMW experience from start to finish.

Sales

Alive David- Morris has been outstandingly helpful

Sales

Very efficient

Sales

George the salesman was fantastic he really looked after my every need as I am a Motability customer he was excellent