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Overall happy with the vehicle service itself. But very unhappy with how long it took to get booked in. We tried on 6 separate occasions over the course of approx 3 weeks to get through (via phone) in order to book car in for its first 18k service.
The service was done quickly and well, while I waited.
Usual high standard of service.
Small job required this time but quickly and cheaply carried out.
Helpful staff, serviced on time and also collected and returned vehicle
Excellent customer service, email information and video very helpful
No reason for complaint
Couldn't fault it. Only way it would be better is if there was a bmw garage in Weston
The service engineer was excellent. He kept me informed and took up the issue of the problem with my car with BMW and it was repaired gratis.
The expected waiting time was not exceeded and the refreshments were plentiful.
Very quick and offishant
They did the job as planned, no problem, all good. They kept the car overnight saying that they wanted to do that so that they could wash and valet it. I said ok and collected the car the next morning. It had not been washed or valeted.
Excellent service from staff.
Best service ever from a garage. Not necessarily cheap; parts are expensive. But that is made up by the quality of the work and service
Really quick and kept me informed
Everyone I dealt with were helpful and friendly
Fast, reliable and worthy
Good feedback, always kept me informed and staff dealt with all the problems and were very flexible
Job completed quickly and properly
Good experience easy doing business with the sales team
All went well. Issue with updating iDrive (due to BMW software issue) was handled well.
I find the after sales poor as i recieved a call to say my car was due a service which couldn't be booked in for quite a while and not only that theycouldn't provide me with a courtesy car to get back into work as one wasnt spare. I had to walk back
The price given when booking on the phone was £180 cheaper than when I delivered the car, the courtesy car was too small even after requesting a large car, try getting all the gear from an x3 into a 1 series! Which was also not clean.
The staff were courteous and helpful. Unfortunately the 'noise' didn't appear when on the test drive with the technician but of course, reappeared on my way home.
Listened to the problem we were having, and arranged for warranty replacement
Disappointed that the car was not cleaned after being with you for 2 days for a oil leak and service
Completed efficiently on time and the car was cleaned and valeted
They have not acted on my information for many years that this email is not Mrs collyer
8 days to fix an alloy is excessive!
All items attended to satisfactorily and car washed
Just good service especially fromMatthew
You dealt with the problem straight away and whilst having the car took me to my appointment
Service completed while we waited and car cleaned.
FRom reception to Sales staff were polite and professional regarding our requirements.
The service advisor was very polite and helpful, as was the service manager as usual. Also the service was quicker than I was told which was a bonus.
Service carried out as arranged
Good feedback after service
First class sevice
The Service itself was good, a;though let down by the struggle to get an appointment.
The experience was good but expensive
Perfect. Good communication.
service is expensive. they had the car all day yet didn't manage to wash it. I could have waited while they did, but I would have been hanging about for who knows how long (it wouldn't have been quick, nothing is ever quick in a BMW dealership)
All done well and helpful in arranging collection and return of vehicle
Service was OK but had someone else's paperwork when I checked on return to home.
Please see above. I felt there was a reluctance to accept that I had a Pre-paid service plan, their argument being that they couldn't find it on their computer. it was a shame they could not take the customer's word!
The score is low due to the disappointment mentioned above. If this survey does not resolve the issues I will be writing to Graeme Grieve. The admistration side at westerly is fine. That would score higher.
Very efficient overall.
Drove 80 miles for 2nd rate service
The standard was below par and below what I've grown used to.
Initially very frustrating and complaint was not resolved on the day of visit.
Perhaps lacking in a bit of the "can-do" attitude that used to be there in the service department. Car wash/clean seemed perfunctory at best - below previous standard in my experience (as a repeat customer at Westerley Bridgwater).
very straightforward MOT
Very helpful staff. Unfortunately it took much longer than planned due to a software update which hadn't been mentioned before booking for a sit & wait service
No complaints at all!
Two of the tyres on my car are worn out on the outer edge, It passed an MOT but will wear out in a couple of thousand miles. The rest of the tyre has lots of tread.
Responsive and friendly service from staff who know their business
Friendly staff always helpful.
Service was carried out expeditiously and efficiently. Informed courteously when it was ready to be collected
Good and timely but can be hard to reach the tram by phone st busy times
Once information had been obtained the service was second to none.
The service was quick and the video recording very helpful
Warranty issue carried out with no quibbles. Video of inspection sent to me via text, much appreciated.
Quality care and my car very well valeted ,like that aspect
Everyone was excellent and the salesman was also very knowledgeable
Sales team were attentive and happy to advise
Friendly welcoming approach from all staff and products beautifully displayed
George Lippe gave us a great customer experience. Nothing was too much trouble.
Very good customer service
The sales person I dealt with was really helpful, new their facts about each vehicle and had a nice manner.
The Salesman, Scott Laing, was very helpful and very good at keeping me informed.
well looked after and kept up to date with the progress of my purchase
I was happy with the overall feel of the garage and the way that everything was handled. Especially the handover with Matt because it was done In a profession all way.
Lee Smyth was extremely helpful and kept in contact throughout the whole process. He made the experience very easy and pleasurable
As stated in answer 1.
See above.I was going to leave this but your survey won't allow it