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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
319 ratings and 181 comments received in the last 90 days.
03 April 2024
Totally satisfied. Plenty of time taken to explain everything we needed to know.
02 April 2024
New BMW m240i purchased at Vertu Bridgewater, PX options and cost of change thoroughly explained, as was vehicle spec.
28 March 2024
Answered all my questions.
26 March 2024
Attentive, professional and clear communication
26 March 2024
We have always had great service from Vertu in Bridgwater, especially from Matthew McLeod.
25 March 2024
Excellent all round. Wouldn't change a thing with the attention we received!
24 March 2024
Happy with the communication and service received.
15 March 2024
From the moment I first visited we received a friendly and professional service. Simon Gaydon took time and trouble to arrange a test drive and meet our needs.
13 March 2024
extremely well executed, no pressure selling, example there were no times when your sales said "we have three clients looking at this model" this is the case with other BMW branches, and is present with Mercedes-Benz.
13 March 2024
Matt & the team made it an easy & pleasurable experience for my wife & I. We can't praise highly enough.
08 March 2024
My interaction with all staff involved at the Centre was positive.
08 March 2024
We were completely informed all the way through the buying process to hand over
06 March 2024
Matt was fantastic did not leave anything out
06 March 2024
Buying a new car is exciting however the treatment I received from the team on the day I collected it made it a memorable experience. I loved the fact that my car was revealed to me in a separate area and the detailed hand over from Simon Gaydon.
06 March 2024
After some initial issues over delivery dates the staff were very accommodating and helpful.
06 March 2024
Couldn't fault anything
01 March 2024
No problems, everything explained
25 February 2024
From test drive to purchase the whole process was silky smooth
24 February 2024
Similar to the above, all the arrangements were kept and the presentation of the new car was immaculate.
23 February 2024
I felt very well looked after - I really appreciate the continuity of service provided by Craig who I found to be efficient, patient and knowledgeable. It always feels like a personal service by all staff whenever I come in.
23 February 2024
Everyone was friendly and easy to speak too - car arrived when agreed.
23 February 2024
A lovely experience picking up my new car. Efficient handover.
22 February 2024
I was dealt with quickly on the day I went in, they worked to find the right deal for me, and handed over the car explaining what I needed to know.
05 February 2024
Quick delivery and great service and contact from start to finish.
28 January 2024
I left knowing everything I needed
27 January 2024
Again, everything ran very smoothly.
19 April 2024
Service carried out on time with very detailed feedback
19 April 2024
Good customer service. Right amout of communication
18 April 2024
They were friendly
17 April 2024
The staff in the service desk were great and really helpful
14 April 2024
Clare very helpful updating us. Good to have a courtesy car available. Parts over priced
14 April 2024
very impressed
13 April 2024
Excellent attention to detail
13 April 2024
The video overview from the mechanic outlining any advisories was a nice touch.
13 April 2024
It would have been great to know in advance how long my car would stay at the service, but everything is still fine. Thank you
12 April 2024
Receptionist was 5 star + Problems with folding wing mirrors were sorted immediately.
12 April 2024
Every time I come to Vertu Bridgwater the service experience It's better and better. I couldn't fault on the service, the level of service keeps being pushed higher.
10 April 2024
Again brilliant service
10 April 2024
Everything was completed effectively and efficiently. The team were very friendly and assisted in every way possible.
10 April 2024
Very easy no problems. Documentation clear and explained and also the video pointing out areas for attention in the future was excellent
10 April 2024
This would have been a completely satisfied but an issue with parts being available, but this was dealt with very well by James Walsh.
10 April 2024
Everything went well and I was well informed of how things were going. My car looked lovely following its wash and interior having been hoovered.
09 April 2024
Amy made it so easy. Kept me up to date at all time.
09 April 2024
Great service
08 April 2024
From check in to car pick up the team we're very efficient
08 April 2024
Good communication and kept informed, also manged to keep the invoice as low as possible
08 April 2024
Very Satisfied, very friendly and welcoming.
08 April 2024
Car was well cleaned.
08 April 2024
I would have given four stars but it took two days to return my call over a price for tyres.
05 April 2024
Loan car was a Mini and I am 1.95m
05 April 2024
Always do what they say
04 April 2024
The whole process was very efficient
03 April 2024
Problems got sorted!
03 April 2024
Friendly service, was a recall related to ECG cooler, work completed quickly and they collected the car as promised and returned it as agreed
03 April 2024
The team at BMW we're incredibly helpful and accommodating.
03 April 2024
Completed the recall work which has been 'live' for over 18mths but only took the car in for a brake fluid change. Didnt know the recall was going to be done, so couldnt collect car and away on business next day so all the faf of finding a car
03 April 2024
Leah helped with the wheel refurbishment and replacing the EGR cooler
03 April 2024
perfect service
02 April 2024
We were kept up to date at all times, Amy kept us informed and was very kind and thoughtful.
02 April 2024
Very helpful
02 April 2024
An excellent experience n
01 April 2024
Easy to deal with and excellent service
29 March 2024
Amy was friendly and helpful when I went to collect the car. She talked me through the health check and walked me to the car to make sure everything was ok. Top service which is a pleasant change to other companies recently
29 March 2024
Very straightforward. Good booking drop off and collections. Everything done in a timely manner.
29 March 2024
Had to wait a little while when I arrived for a staff member to become free. The MyBMW app should show the appt rather than keep prompting me to book a service when I already have. There was no email or text 'reminder' of my appt sent.
29 March 2024
It was pleasant experience for me .
29 March 2024
We took car for service but felt we were being converses to purchase tyres much earlier than necessary.
28 March 2024
There were some issues around contact details which could have been handled better. I've provided feedback directly so hopefully this issue will not happen again.
28 March 2024
Car was well cleaned and video is a good innovation
28 March 2024
Knowledgable and friendly staff who provided full information on service etc.
27 March 2024
Same
26 March 2024
Jim was first class. Explained everything clearly & was very friendly.
26 March 2024
Professional service ??
26 March 2024
Changed the online booking (fast track) to include fault diagnosis - clunky steering on reversing.
26 March 2024
Amy was amazing!
26 March 2024
Friendly and professional staff, although when presented with a key for a courtesy car which had a different start up than my older model (2009) it might be nice to have some simple explanation how to start the car.. eg 'key in pocket, press start'
26 March 2024
Achieved what we needed to do with a minimum of fuss
25 March 2024
Liked the key checkin machine
25 March 2024
Great service. Easy to drop off my car and use the self service and very helpful and kept me informed.
25 March 2024
Well looked after and kept informed while waiting car completed on time
25 March 2024
Excellent
25 March 2024
Very helpful team as always - that is why we drive from Bristol every time
24 March 2024
Very good customer service
24 March 2024
Issues dealt with efficiently
23 March 2024
I've been satisfied with bringing my car each time for its service. I never go anywhere else. A very thorough service.
21 March 2024
Lovely staff, nothing too much trouble
21 March 2024
They washed and cleaned my car and i could work while i was waiting.
21 March 2024
No problems
19 March 2024
Excellent service from service officials and workshop engineers
19 March 2024
Was a recall & they had to order another part which meant they kept the car overnight. Recall was for a something that could catch fire. Bmw should of done recall on the fuel sensor, but didn't even though they know it is a known fault!!!!
19 March 2024
The recall for the potentially dangerous drivers air bag was carried out on time as agreed. The reason that I deducted one star was the waiting time from receiving the BMW recall letter and my appointment date which was the best part of a month.
19 March 2024
Kept up to date with the progress
19 March 2024
Great service from the service managers, very slick, very knowledgeable and pleasant staff. Work carried out professionally, and I also found the video helpful in decision making for additional work. Thank you.
19 March 2024
Would have 5/5 but I wasn't give a courtesy car which made logistics difficult for me on the day.
19 March 2024
The whole process was very straight forward and with no delay. My concerns with my car were addressed and resolved. I am very pleased with the service.
19 March 2024
Superb. Was kept informed all the way through my service and no action was taken until it was authorised by me. I felt that I had been really looked after. Many thanks James Walsh and the service team.
19 March 2024
Very good
19 March 2024
Leah is so helpful and welcoming - really makes a difference to the whole experience
18 March 2024
Completely satisfied with the service I received and the job was expertly completed
15 March 2024
They couldn't find the fault but I have faith they will find it
14 March 2024
see notes above the service reception lady (Amy Spelman) was excellent in keeping me informed - a credit to the organisation.
14 March 2024
Really friendly, helpful and organised. Quick service on the actual day
14 March 2024
Reasons explained during and after the service at the time.
14 March 2024
First class.
14 March 2024
Because The Service Amy And Craig. Was 2Nd To None.
14 March 2024
All went smoothly, car ready on time. Service experience has improved since change from Westerly to Vertu But also need to note if lower MOT fee has been negotiated, service advisor was unaware a lower fee had been agreed.
14 March 2024
easy
14 March 2024
All good
14 March 2024
As above
11 March 2024
Very satisfied..very nice waiting area.
11 March 2024
Can't find fault
11 March 2024
Very good and professional service advisor. Kept me updated with the work being carried out on my car.
11 March 2024
Not brilliant
10 March 2024
Friendly staff.
10 March 2024
Nothing to complain about.
09 March 2024
Just the time it took but then the issue with my parking sensors is still there as it wasn't because of the remote software failure but turns out that one must have failed so now it has to go in again for all day which is booked for April.
09 March 2024
Quick and easy
09 March 2024
Great people and efficient service
09 March 2024
I was actually expecting a more clean car on arrival if you offered as complementary, just the floor was hovered, the seats still had crumbs and the dashboard still dusty.
08 March 2024
Good
08 March 2024
The car was in for a full day to change 2 tyres
08 March 2024
Polite staff and called when car was ready
07 March 2024
Courteous, efficient, friendly and keep me updated.
06 March 2024
Service completed on time, kept well informed
05 March 2024
The 2 ladies I dealt with were so helpful and friendly, wouldn't hesitate on going back there purely because of those 2.
04 March 2024
They went above and beyond, helping me with a tricky unrelated issue. It felt like nothing was too much trouble and all staff I spoke to were really friendly and helpful. Special mention to James, Amy, and the lady at reception whose name escapes me.
04 March 2024
They were very helpful.?
04 March 2024
I was looked after by a very experianced young lady.
04 March 2024
Been coming the last two years always been treated lovely and professionally delt with The service lady whos been there 7 or 8 years whos local alsways assists me and does a great job
04 March 2024
My car wasn't cleaned which was really disappointing. This has never happened before so hoping it was a one off. I was told I could drop car off next day to be cleaned but due to work/life commitments I wasn't able to.
02 March 2024
+ Overall, paperwork and explanations of work was clear. + Friendly staff. + Tea/coffee availability + Good comfort facilities - Long wait times; only 1 service advisor on Saturdays.
02 March 2024
Had 2 wait a month 4 warranty work 2 rectify fault with previous warranty work undertaken only 6 weeks previously. Also annoyed car was washed despite me asking 4 it not 2 be & this was stated on job card. Why ask if you just ignore customer request?
02 March 2024
Amy was very helpful and followed up and kept us upto date with progress
29 February 2024
No issues
28 February 2024
I would give Clare 5 stars, but other things let you down (see comments above).
28 February 2024
Easy to book and check in. Car ready in plenty of time and cleaned. My only comment was I had to chase up getting my car back as I was stood out in the cold waiting.
28 February 2024
Free health check and report sent by email/ text. Free wash and vacuum
28 February 2024
Swift service with the added touch of a video walkthrough of the underside of the car which was a nice surprise.
28 February 2024
Car was clean afterwards. Everything was explained clearly
28 February 2024
Reception & service was absolutely perfect.
27 February 2024
It was very close to a five star satisfaction rating, but when I got home I found that I can't open the front passenger door. It keeps sticking intermittently, which is very frustrating. But the drivers door is working reliably again after work done.
27 February 2024
Great friendly and super supportive team
27 February 2024
Fantastic service
27 February 2024
From dropping the car off picking up the courtesy car and then collecting after the service team sorted the problem was easy and stress free
27 February 2024
It was fast and efficient with minimal impact on my day to day. Couldn't ask for more.
27 February 2024
Every time I call BMW vertu Bridgwater the person who is answering gave me wrong and confusing information leading to my car sending urgent messages about oil engine replacement. This could be avoided by more reliable service and knowledgeable staff.
27 February 2024
When I went to pick my car up the service person couldn't find my details which were I her in tray as I had dealt with her throughout. Need to pay attention to detail.
27 February 2024
Always great service. Friendly, efficient and clear detail.
27 February 2024
Kept up to date with what needed doing and the cost
26 February 2024
This was only a recall appointment so no experience of servicing eyc.
26 February 2024
as above
26 February 2024
The contrast between Vertu and Dick Lovetts (who I will never use again) was unbelievable. The staff were so helpful and when they said they would contact me by a certain time, they kept their promise.
24 February 2024
Very pleasant to deal with. Good communication and very professional.
23 February 2024
they carried the work as expected
23 February 2024
James is a great asset to your business from making my booking to leaving your premises his customer service was excellent
23 February 2024
Everything worked to plan. Comfortable waiting area - adequate coffee etc
23 February 2024
Very satisfied as the couple of issues i had were resolved.
22 February 2024
The warranty work was carried out perfectly, but not to the timescales that had been arranged and confirmed twice prior to the work starting.
22 February 2024
As above. An exceptional level of service from James has protected my brand loyalty in the face of a problematic BMW warranty dept who seem more focused on how to get out of a claim as opposed to customer satisfaction. .
22 February 2024
Leah - on the service desk did every thing possible to minimise the waiting time. Pleasant and informative young lady.
22 February 2024
While all the engineering and professionalism of the BMW contact employee was good and as expected the interior valeting was to be honest very poor and unacceptable. Had I not been in a rush for an appointment I would have pointed it our immediately.
22 February 2024
Helped and kept me informed
30 January 2024
My problem was dealt with promptly, efficiently and professionally
29 January 2024
Efficient friendly service
29 January 2024
Happy
29 January 2024
Was incorrectly advised so work done and paid for was not required and failed to return the results expected. The antifreeze level was checked so that was the positve result.
29 January 2024
Problem is BMW not Vertu
28 January 2024
The customer service is second to none so really nice staff
28 January 2024
Service been done perfectly
28 January 2024
Car work was fine, though boot not hoovered as part of clean. Arrangements for loan car went wrong. Electric car not charged and ready for me. 3rd one they tried was ok. Wasted time and frustration!
28 January 2024
For me. I was told the part for the EGR would be in the next morning. I then received a phone call the next day to say all is ready however the seatbelt is not under warranty and did I know this?? Of course I didn't. I was told it was under warranty.
28 January 2024
Again the young lady who I dealt with the issues was spot on
28 January 2024
The car seemed to be a lot happier with the oil and filter change even though it had only done 17k. I would like to mention the cost though as extremely high for the tasks performed but thankfully this time a small discount was able to be negotiated
28 January 2024
Work was done a day early
27 January 2024
the best people at the best place
27 January 2024
Excellent service
27 January 2024
As above.
27 January 2024
Friendly service
27 January 2024
Very smooth process with good comms and feedback.
26 January 2024
Would prefer to be able to talk direct with my local garage, rather than need to be channeled through a central hub.
08 April 2024
Simon was very helpful and nothing was a problem