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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Steve Partridge

Head of Business

Robin Keene

Sales Manager

Ben Cook

Service Manager

Angie Dare

Retail Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive and Motability Specialist

Alfie David-Morris

Sales Executive and Motability Specialist

George Lippe

Sales Executive and Motability Specialist

Matt Mcleod

Sales Executive

Scott Laing

BMW Product Genius

Mel Haskins

Sales Administrator

Matthew Steal

Service Advisor

Abbie Shirley

Service Advisor

James Norman

Service Advisor

Becky Marks

Service Advisor

Seb Thomas

Parts Team Leader

Dan Horton

Parts Advisor

Neil Tolchard

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Second visit resolved problems, better if it had involved one visit!

Service

Done what was requested and provided a courtesy car. Car returned clean inside and out. Very pleased.

Service

Vehicle ready on time and cleaned

Service

Just another punter!

Service

saturday seem to be a problem for service bookings and waiting while a small problem is solved all so is a problem

Service

There was a mix up somehow with the place of service! I arranged my windscreen to be replaced and a wing mirror.due to the town mix up things did not work out so only had a service. I did not get a tyres report and my Add Blue ran out this week!!

Service

Quick and efficient. They did the service in the time specified.

Service

Although I remain satisfied with the staff at Westerly Bridgwater, the outcome remains very unsatisfied. Issue's now relate to the service cost of my BMW 535 GT Reg WD14 ZFL I am being told that the service pack as expired. but told no cost o colecti

Service

Only reservation was I found out that the car was part of a recall because of a fault with the exhaust management system through my local garage not from Westerleys direct. Westerleys did not have a record that I had bought my car from them

Service

Reasonable price.

Service

There is not enough space in this box to detail the fiasco of my recent experience!

Service

Fast and accurate service exactly what I needed

Service

The vehicle health check measured tyre depth on the new tyres but failed to recognise the make/type correctly.

Service

All my car required was an oil service and microfilter plus an air con service. I was told it would take an hour and a half so said I would wait. It took very nearly three hours. Two other complaints but no room here to give details.

Service

Just excellent

Service

Very expensive 270 pounds for 1.5 hours of work.

Service

Everything has been put right by your service department from the original manufacture of my car and I am now completely satisfied with all the work carried out.

Service

The manager did contact me about the situation and offered a free MOT but as the car has a service package on it it's included in price he did offer a spare part that had been requested which was very kind but do think they should know about run flat

Service

My problem has not been resolved

Service

The car was serviced and ready for me in the time which we had agreed, but I had to come back because they forgot to input the service history into the I drive !

Service

On time and on budget

Service

They're one of the good ones!

Service

Waiting for a long time and no offer of getting my laptop to me

Service

Did everything they said they would do and on time, even to cleaning the car a second time because of bird droppings after the first clean.

Service

As above

Service

Improved but still disappointed needed a service immediately after service plan expired. Likely cost BMW my new car next year as I will take this into account.

Service

Staff are lovely and they are always a pleasure to speak to.

Service

Brilliant service; was treated well.

Service

no reasons for not feeling satisfied with the service provided

Service

Everything done as requested and on time.

Service

No issues

Service

Did what was required and requested.

Service

We were unable to book an MOT despite giving almost three weeks notice. We were unable to get a courtesy car or a waiting appointment. On the day we waited and the service was very quick. We had to book the MOT else where.

Service

Great service, friendly staff again nothing seemed too much trouble even though they were clearly very busy and short staffed. George and abi top marks

Service

All went well

Service

I had a fault on the vehicle which required a reboot of the system. Unfortunately this fault was not mentioned at the time of sale although it was known. The BMW connected drive failed leaving me with no satnav system, radio or cd for over 3 weeks.

Service

Courteous staff. Love the video done by technician.

Service

Excellent service . Staff very helpful l

Service

Fast, efficient and informative

Service

All 4 Customer Services Reception desks empty upon arrival, I and others had to wait 5 mins+ for an appearance. Then they couldn't find the paperwork so waited another 8-10 mins. Absolutely useless as usual. Please sort this place out.

Service

Nothing wrong with work and service.

Service

Purchase the car at Westerly Bridgwater. Very painless from start to finish, Craig Telega kept me very informed all the way too delivery and handover. 10/10

Sales

I was kept in touch throughout about delivery of new car

Sales

See above - brilliant service from George.

Sales

Very happy with BMW experience from start to finish.

Sales

Alive David- Morris has been outstandingly helpful

Sales

Very efficient

Sales

George the salesman was fantastic he really looked after my every need as I am a Motability customer he was excellent

Sales

The salesman listened to my needs and responded promptly to any questions. Outstanding service overall.

Sales

Car was there in time and brief about car was first class

Sales

As above - the customer service provided by our salesman, Alfie David-Morris. Exceptional!

Sales

As explained in all the above made to feel welcome allowed to treat the showroom as a place to enjoy and relax with out pressure

Sales

George and the rest of the team were professional and kept me up to date.