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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Steve Partridge

Head of Business

Ben Cook

Service Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive and Motability Specialist

Alfie David-Morris

Sales Executive and Motability Specialist

George Lippe

Sales Executive and Motability Specialist

Matt Mcleod

Sales Executive

Scott Laing

BMW Product Genius

Abbie Shirley

Service Advisor

Becky Marks

Service Advisor

Dan Horton

Parts Advisor

Luke Polybank

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

as above

Service

Listened to the problem we were having, and arranged for warranty replacement

Service

Completed efficiently on time and the car was cleaned and valeted

Service

Disappointed that the car was not cleaned after being with you for 2 days for a oil leak and service

Service

They have not acted on my information for many years that this email is not Mrs collyer

Service

8 days to fix an alloy is excessive!

Service

All items attended to satisfactorily and car washed

Service

Just good service especially fromMatthew

Service

You dealt with the problem straight away and whilst having the car took me to my appointment

Service

Service completed while we waited and car cleaned.

Service

FRom reception to Sales staff were polite and professional regarding our requirements.

Service

The service advisor was very polite and helpful, as was the service manager as usual. Also the service was quicker than I was told which was a bonus.

Service

First class sevice

Service

Service carried out as arranged

Service

Good feedback after service

Service

The Service itself was good, a;though let down by the struggle to get an appointment.

Service

The experience was good but expensive

Service

Perfect. Good communication.

Service

service is expensive. they had the car all day yet didn't manage to wash it. I could have waited while they did, but I would have been hanging about for who knows how long (it wouldn't have been quick, nothing is ever quick in a BMW dealership)

Service

All done well and helpful in arranging collection and return of vehicle

Service

Service was OK but had someone else's paperwork when I checked on return to home.

Service

Please see above. I felt there was a reluctance to accept that I had a Pre-paid service plan, their argument being that they couldn't find it on their computer. it was a shame they could not take the customer's word!

Service

The score is low due to the disappointment mentioned above. If this survey does not resolve the issues I will be writing to Graeme Grieve. The admistration side at westerly is fine. That would score higher.

Service

Very efficient overall.

Service

Drove 80 miles for 2nd rate service

Service

The standard was below par and below what I've grown used to.

Service

Initially very frustrating and complaint was not resolved on the day of visit.

Service

Satisfactory

Service

very straightforward MOT

Service

Perhaps lacking in a bit of the "can-do" attitude that used to be there in the service department. Car wash/clean seemed perfunctory at best - below previous standard in my experience (as a repeat customer at Westerley Bridgwater).

Service

No complaints at all!

Service

Very helpful staff. Unfortunately it took much longer than planned due to a software update which hadn't been mentioned before booking for a sit & wait service

Service

Two of the tyres on my car are worn out on the outer edge, It passed an MOT but will wear out in a couple of thousand miles. The rest of the tyre has lots of tread.

Service

Friendly staff always helpful.

Service

Responsive and friendly service from staff who know their business

Service

Good and timely but can be hard to reach the tram by phone st busy times

Service

Service was carried out expeditiously and efficiently. Informed courteously when it was ready to be collected

Service

Once information had been obtained the service was second to none.

Service

The service was quick and the video recording very helpful

Service

Warranty issue carried out with no quibbles. Video of inspection sent to me via text, much appreciated.

Service

Quality care and my car very well valeted ,like that aspect

Service

Sorted out my car in good time

Service

To continue, we own 2 BMWs and exclusively use the Bridgwater branch, we are also considering an upgrade to an x3. Your response will determine if that actually continues.

Service

Efficient & courteous staff; good coffee machine!

Service

The customer care agent was very polite, reassuring and friendly. He was willing to talk about the problem and explain the reasons that caused the problem. It was very reassuring to have former knowledgable vehicle technician advising me.

Service

Service reception was not as engaged, interested or friendly as it has been in the past. It was efficient but impersonal and a little offhand.

Service

The service is what it is. Oil, filter and brake fluid change no more than any other garage will do at a lot lower cost.

Service

Second visit resolved problems, better if it had involved one visit!

Service

Done what was requested and provided a courtesy car. Car returned clean inside and out. Very pleased.

Service

Vehicle ready on time and cleaned

Service

Just another punter!

Service

saturday seem to be a problem for service bookings and waiting while a small problem is solved all so is a problem

Service

There was a mix up somehow with the place of service! I arranged my windscreen to be replaced and a wing mirror.due to the town mix up things did not work out so only had a service. I did not get a tyres report and my Add Blue ran out this week!!

Service

Quick and efficient. They did the service in the time specified.

Service

Although I remain satisfied with the staff at Westerly Bridgwater, the outcome remains very unsatisfied. Issue's now relate to the service cost of my BMW 535 GT Reg WD14 ZFL I am being told that the service pack as expired. but told no cost o colecti

Service

Only reservation was I found out that the car was part of a recall because of a fault with the exhaust management system through my local garage not from Westerleys direct. Westerleys did not have a record that I had bought my car from them

Service

Reasonable price.

Service

There is not enough space in this box to detail the fiasco of my recent experience!

Service

Fast and accurate service exactly what I needed

Service

The vehicle health check measured tyre depth on the new tyres but failed to recognise the make/type correctly.

Service

All my car required was an oil service and microfilter plus an air con service. I was told it would take an hour and a half so said I would wait. It took very nearly three hours. Two other complaints but no room here to give details.

Service

Just excellent

Service

Very expensive 270 pounds for 1.5 hours of work.

Service

Everything has been put right by your service department from the original manufacture of my car and I am now completely satisfied with all the work carried out.

Service

The car was serviced and ready for me in the time which we had agreed, but I had to come back because they forgot to input the service history into the I drive !

Service

The manager did contact me about the situation and offered a free MOT but as the car has a service package on it it's included in price he did offer a spare part that had been requested which was very kind but do think they should know about run flat

Service

My problem has not been resolved

Service

Waiting for a long time and no offer of getting my laptop to me

Service

Improved but still disappointed needed a service immediately after service plan expired. Likely cost BMW my new car next year as I will take this into account.

Service

They're one of the good ones!

Service

On time and on budget

Service

As above

Service

Did everything they said they would do and on time, even to cleaning the car a second time because of bird droppings after the first clean.

Service

Very good customer service

Sales

The sales person I dealt with was really helpful, new their facts about each vehicle and had a nice manner.

Sales

The Salesman, Scott Laing, was very helpful and very good at keeping me informed.

Sales

well looked after and kept up to date with the progress of my purchase

Sales

I was happy with the overall feel of the garage and the way that everything was handled. Especially the handover with Matt because it was done In a profession all way.

Sales

Lee Smyth was extremely helpful and kept in contact throughout the whole process. He made the experience very easy and pleasurable

Sales

As stated in answer 1.

Sales

See above.I was going to leave this but your survey won't allow it

Sales

Purchase the car at Westerly Bridgwater. Very painless from start to finish, Craig Telega kept me very informed all the way too delivery and handover. 10/10

Sales

I was kept in touch throughout about delivery of new car

Sales

See above - brilliant service from George.

Sales

Very happy with BMW experience from start to finish.