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As above. Car washed and vacuumed too
I was bewildered to be informed on my Year 3 (2018) Service that my from new
Always do a good job, friendly & professional
Everyone I've come into contact with was polite courteous & helpful & nothing was too much trouble. Excellent customer courtesy facilities.
Car returned clean and well presented
I sold my vehicle 6 months ago and have ask my details be removed from your system, so far this has not happened!
Didn't listen the first with the problem 7 months down the line still didn't listen
Car was collected, serviced and returned when expected. Staff were courteous and friendly. A seamless experience.
Very good customer service - although video much earlier in afternoon would have been appreciated
tment and service
My car was not ready when i was asked what time I wanted it. The MOT had not been started
Abbi was an absolute star and a real asset to westerly
Kept to time plan
The staff could not have been more helpful and the vehicle was ready in advance of the quoted return date.
Completed as expected
Everything that that was needed to be done,was and I was kept informed.Also the new video was a nice idea
Helpful when bboking. Polite and attentive when answering queries. Job completed to time and on cost.
There were errors in the close out form/information given and a problem highlighted in the report of which I was not advised and it was not addressed. I sent an email query the day after the service and have received no reply.
Friendly helpful staff and excellent communication
Members of the service team are most helpful and I enjoy the showroom, the new cars, the coffee and the magazines.
Alfie carefully helped find me the right car without resorting to the usual nonsense hype typical of so many salesmen today
Highly pleasurable experience always at Westerly ,excellent showroom and very helpful and patient staff.
Everything done on time.
My only slight issue was the standard of the cleaning of my car after it's service. The outside was ok, but the interior was only half attempted
All staff from store men to salesman and clerical staff are very knowledgeable and enthusiastic about BMW and it shows.
M.O.T and Service carried out. Staff very helpful and answered all my queries in a satisfactory The car was ready at the time promised.
The service was done quickly and well, while I waited.
Overall happy with the vehicle service itself. But very unhappy with how long it took to get booked in. We tried on 6 separate occasions over the course of approx 3 weeks to get through (via phone) in order to book car in for its first 18k service.
Usual high standard of service.
Helpful staff, serviced on time and also collected and returned vehicle
Excellent customer service, email information and video very helpful
Small job required this time but quickly and cheaply carried out.
No reason for complaint
Couldn't fault it. Only way it would be better is if there was a bmw garage in Weston
The service engineer was excellent. He kept me informed and took up the issue of the problem with my car with BMW and it was repaired gratis.
The expected waiting time was not exceeded and the refreshments were plentiful.
Excellent service from staff.
Very quick and offishant
They did the job as planned, no problem, all good. They kept the car overnight saying that they wanted to do that so that they could wash and valet it. I said ok and collected the car the next morning. It had not been washed or valeted.
Best service ever from a garage. Not necessarily cheap; parts are expensive. But that is made up by the quality of the work and service
Really quick and kept me informed
Everyone I dealt with were helpful and friendly
Fast, reliable and worthy
Good feedback, always kept me informed and staff dealt with all the problems and were very flexible
Good experience easy doing business with the sales team
Job completed quickly and properly
All went well. Issue with updating iDrive (due to BMW software issue) was handled well.
I find the after sales poor as i recieved a call to say my car was due a service which couldn't be booked in for quite a while and not only that theycouldn't provide me with a courtesy car to get back into work as one wasnt spare. I had to walk back
The staff were courteous and helpful. Unfortunately the 'noise' didn't appear when on the test drive with the technician but of course, reappeared on my way home.
The price given when booking on the phone was £180 cheaper than when I delivered the car, the courtesy car was too small even after requesting a large car, try getting all the gear from an x3 into a 1 series! Which was also not clean.
Listened to the problem we were having, and arranged for warranty replacement
Completed efficiently on time and the car was cleaned and valeted
Disappointed that the car was not cleaned after being with you for 2 days for a oil leak and service
They have not acted on my information for many years that this email is not Mrs collyer
All items attended to satisfactorily and car washed
8 days to fix an alloy is excessive!
Just good service especially fromMatthew
You dealt with the problem straight away and whilst having the car took me to my appointment
Service completed while we waited and car cleaned.
FRom reception to Sales staff were polite and professional regarding our requirements.
The service advisor was very polite and helpful, as was the service manager as usual. Also the service was quicker than I was told which was a bonus.
First class sevice
Service carried out as arranged
Good feedback after service
The Service itself was good, a;though let down by the struggle to get an appointment.
The experience was good but expensive
Perfect. Good communication.
Lee Smyth was excellent throughout the journey of purchasing the car, he was open and honest about the whole process and in my experience an asset to your business !
Totally hassle free purchase. Was kept updated from start to finish.
Difficulty arranging a courtesy car to bring me in as I have sold my previous vehicle and having to get lifts from friends when would have thought buying a new vehicle that could have been made easier
Staff were very helpful without being 'pushy'.
Craig Telega is a superb sales person and a credit to your sales team
Everything was done and in order for us to pick the new car up
It was a very stress free experience and would highly recommend it
Everyone was excellent and the salesman was also very knowledgeable
Friendly welcoming approach from all staff and products beautifully displayed
Sales team were attentive and happy to advise
George Lippe gave us a great customer experience. Nothing was too much trouble.
Very good customer service
The Salesman, Scott Laing, was very helpful and very good at keeping me informed.
The sales person I dealt with was really helpful, new their facts about each vehicle and had a nice manner.
well looked after and kept up to date with the progress of my purchase
I was happy with the overall feel of the garage and the way that everything was handled. Especially the handover with Matt because it was done In a profession all way.