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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Robin keene

Sales Team Leader

Darren Jones

Sales Team leader

Sebastian Thomas

Parts Manager

Craig Telega

Sales Executive

Lee Smyth

Sales Executive

Liam Dean

Service Advisor

Mark Goodchild

BMW Warranty

Dan Horton

Parts Advisor

Luke Polybank

Parts Advisor

Neil Tolchard

Parts Advisor

Stacey Mackay

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy booking, attentive and accommodating service desk; answered ny questions efficiently.

Service

James Norman at Westerly, Bridgwater always goes that extra mile. Great to talk to, knows the product and always gets the job done, a brilliant point of contact.

Service

Reason for the visit was because I had a BMW message telling me there was a fault with the Battery, albeit nothing was showing in the car!. It would have been very easy to sell me a battery, but Westerly did not. Tested OK, Much appreciated.

Service

Good service. But please spell my name correctly

Service

Those we came in contact with were friendly but at the same time highly professional and kept me well informed.

Service

great no hassle and arranged brake fluid change although I had not booked

Service

No problems

Service

Again brilliant.

Service

Good price, there was an issue with the oil filter but I was given a car to get home with and my car was delivered back to my home washed and hoovered. Impressed!

Service

Liam was great and getting there early in the morning 07:30 also meant i could get on with my day job......

Service

Nothing was a problem. Picked it up and delivered back

Service

The team put there best efforts into trying to resolve the problem which was appreciated.

Service

As above. We felt safe re covid.

Service

Timely and professional service

Service

The garage went above and beyond to help me out if a difficult situation.

Service

very good service

Service

The issues were discussed beforehand and explained what the procedure would be to fix the problem.

Service

Nice team. Always look after me .

Service

Good service

Service

Efficient

Service

Good experience and reassuring to see good COVID secure measures in place.

Service

The work was carried out very efficiently and they were prompt in contacting me.

Service

Front office service team are excellent - friendly, very professional and thorough. Car wash could be a bit more thorough - but not a big deal.

Service

Dealt with in an attentive and tomely fashion.

Service

Work carried out as requested and within an acceptable time scale

Service

Very good

Service

We were kept informed whilst our car was in the garage.

Service

Completed job in a few hours. Other used always required car all day.

Service

Everything went like clockwork.

Service

Very efficient

Service

A1 service and good quality courtesy car

Service

Easy to get to and stuck to agreed times for completion

Service

used this garage for 25 years

Service

Seemed to go out of their way to get me through a problem... thank you

Service

They collected the car on time the driver followed all covid guidelines the service team telephoned to say it had been received and another call once completed and the car was dropped back the same day. Very clean as well which was a bonus.

Service

Despite the current situation, the service procedure was painless.

Service

Pleasant receptive staff members, who provided excellent service

Service

Westerly BMW listened and helped

Service

Problem was fixed under warranty without question

Service

Quick response, service details explained. Car was cleaned, thank you to the young lady who brought the car around so that I could just drive off.

Service

Staff given us a slot to service my car in a short notice

Service

All went very smoothly

Service

Everything was clearly explained. My car was spotless on pickup

Service

Fixed problem

Service

they found the problem quickly

Service

Brilliant service

Service

All work carried out as requested; car cleaned and valeted for no extra charge;

Service

Very helpful and rapid service.

Service

Perfect

Service

Convenient booking, no rescheduling and a courtesy car provided which was clean and new. Work carried out promptly and efficiently

Service

As I have just been sold another new car, speaks for itself.

Service

I always find Liam very helpful and listens to me I am always pleased with the service I get when visiting Bridgwater bmw

Service

Sorted problem

Service

Very slick

Service

Excellent dealership

Service

The team are much improved, Liam in particular stands out for his excellent customer service

Service

Quick and no issues with good online paperwork.

Service

Good customer service

Service

As above and good feedback and communication

Service

As above

Service

Excellent attention to detail, clear concise breakdown report of Inspection completed for records and reference

Service

Like the technicians video. Courtesy car provided which minimised any inconvenience.

Service

No issues considering we are in lockdown

Service

My requests were dealt with efficiently

Service

Helpful in circumstances !

Service

Friendly staff nothing was too much trouble

Service

Kept informed and car cleaned

Service

As above

Service

It all ran smoothly and you gave me a great courtesy car.

Service

As above.

Service

Car repaired as needed. Other items not requested attended to without intervention (it is a company car). Well cleaned in return

Service

See above.

Service

Very professional

Sales

Lee and Darren took great care to make sure my requirements were met. I felt the service I received was both very professional and considerate. The team at the dealership as a whole is very welcoming and visits are always enjoyable.

Sales

Very good service and communications considering the Pandemic

Sales

I was kept informed at all stages

Sales

Everything was well managed with COVID restrictions in place

Sales

Very satisfied, informed about what was happening and progressing

Sales

Phone calls and emails answered promptly.

Sales

The salesperson provided excellent videos of the cars I was interested in and in my opinion provided a good PX cost and new car discount. Becuase of Covid he couldn't do much on the day of collection but has been available to answer subsequent calls

Sales

Everything worked on schedule.

Sales

Good support from the BMW sales team before, during and after sales

Sales

Professional approach by the sales executive and appreciated my desire to negotiate a satisfactory deal.

Sales

George Lippe was more than helpful during a very difficult lockdown period.

Sales

Excellent service again receptive to any questions posed kept me informed of progress and always asked if everything was ok

Sales

Fast and polite service