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Easy booking, attentive and accommodating service desk; answered ny questions efficiently.
James Norman at Westerly, Bridgwater always goes that extra mile. Great to talk to, knows the product and always gets the job done, a brilliant point of contact.
Reason for the visit was because I had a BMW message telling me there was a fault with the Battery, albeit nothing was showing in the car!. It would have been very easy to sell me a battery, but Westerly did not. Tested OK, Much appreciated.
Good service. But please spell my name correctly
Those we came in contact with were friendly but at the same time highly professional and kept me well informed.
great no hassle and arranged brake fluid change although I had not booked
Good price, there was an issue with the oil filter but I was given a car to get home with and my car was delivered back to my home washed and hoovered. Impressed!
Liam was great and getting there early in the morning 07:30 also meant i could get on with my day job......
Nothing was a problem. Picked it up and delivered back
The team put there best efforts into trying to resolve the problem which was appreciated.
As above. We felt safe re covid.
Timely and professional service
The garage went above and beyond to help me out if a difficult situation.
very good service
The issues were discussed beforehand and explained what the procedure would be to fix the problem.
Nice team. Always look after me .
Good experience and reassuring to see good COVID secure measures in place.
The work was carried out very efficiently and they were prompt in contacting me.
Front office service team are excellent - friendly, very professional and thorough. Car wash could be a bit more thorough - but not a big deal.
Dealt with in an attentive and tomely fashion.
Work carried out as requested and within an acceptable time scale
We were kept informed whilst our car was in the garage.
Completed job in a few hours. Other used always required car all day.
Everything went like clockwork.
A1 service and good quality courtesy car
Easy to get to and stuck to agreed times for completion
used this garage for 25 years
Seemed to go out of their way to get me through a problem... thank you
They collected the car on time the driver followed all covid guidelines the service team telephoned to say it had been received and another call once completed and the car was dropped back the same day. Very clean as well which was a bonus.
Despite the current situation, the service procedure was painless.
Pleasant receptive staff members, who provided excellent service
Westerly BMW listened and helped
Problem was fixed under warranty without question
Quick response, service details explained. Car was cleaned, thank you to the young lady who brought the car around so that I could just drive off.
Staff given us a slot to service my car in a short notice
All went very smoothly
Everything was clearly explained. My car was spotless on pickup
they found the problem quickly
All work carried out as requested; car cleaned and valeted for no extra charge;
Very helpful and rapid service.
Convenient booking, no rescheduling and a courtesy car provided which was clean and new. Work carried out promptly and efficiently
As I have just been sold another new car, speaks for itself.
I always find Liam very helpful and listens to me I am always pleased with the service I get when visiting Bridgwater bmw
The team are much improved, Liam in particular stands out for his excellent customer service
Quick and no issues with good online paperwork.
Good customer service
As above and good feedback and communication
Excellent attention to detail, clear concise breakdown report of Inspection completed for records and reference
Like the technicians video. Courtesy car provided which minimised any inconvenience.
No issues considering we are in lockdown
My requests were dealt with efficiently
Helpful in circumstances !
Friendly staff nothing was too much trouble
Kept informed and car cleaned
It all ran smoothly and you gave me a great courtesy car.
Car repaired as needed. Other items not requested attended to without intervention (it is a company car). Well cleaned in return
Lee and Darren took great care to make sure my requirements were met. I felt the service I received was both very professional and considerate. The team at the dealership as a whole is very welcoming and visits are always enjoyable.
Very good service and communications considering the Pandemic
I was kept informed at all stages
Everything was well managed with COVID restrictions in place
Very satisfied, informed about what was happening and progressing
Phone calls and emails answered promptly.
The salesperson provided excellent videos of the cars I was interested in and in my opinion provided a good PX cost and new car discount. Becuase of Covid he couldn't do much on the day of collection but has been available to answer subsequent calls
Everything worked on schedule.
Good support from the BMW sales team before, during and after sales
Professional approach by the sales executive and appreciated my desire to negotiate a satisfactory deal.
George Lippe was more than helpful during a very difficult lockdown period.
Excellent service again receptive to any questions posed kept me informed of progress and always asked if everything was ok
Fast and polite service