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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Steve Partridge

Head of Business

Ben Cook

Service Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive and Motability Specialist

Alfie David-Morris

Sales Executive and Motability Specialist

George Lippe

Sales Executive and Motability Specialist

Matt Mcleod

Sales Executive

Scott Laing

BMW Product Genius

Abbie Shirley

Service Advisor

Becky Marks

Service Advisor

Dan Horton

Parts Advisor

Luke Polybank

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was very satisfied with my service experience.

Service

Staff were polite, and coffee was freely available. Pleasurable experience

Service

Very satisfied with the prompt service when it was discovered that my MOT was 2 months out of date.

Service

Spoke to mechanic who was dealing with a recurring fault which was a useful exercise whereby fault code was detected and dealt with

Service

automatic car provided and work done well within expected time limit.

Service

Of course I expected first class service from Westerly when I purchased the car and indeed for the first year or so. If anything, the service was probably even better 3 years later.

Service

Good service

Service

When I first turned over the engine the car diesel was lumpy and a possible airlock,perhaps a check of engine after service vis a vis a small test drive would be advisable it was ok after a return to service and engibe run for a few minutes.

Service

The service department where not able to resolve the problem, My car as had to be rebooked yet again,

Service

They were very friendly and helpful.

Service

Very satisfied except I had only done just over 1000 miles and when I had the service they said the tyres were ok but 2 days later I had a puncture so had to go into a garage for a new tyre and they couldn't believe how low the tread was on it

Service

I had to make a 600 mile journey down to the Taunton area in very poor road conditions when the screen/wash system failed .My thanks to Becky ( amongst others) who carried out the remedial work allowing me to get home safely

Service

Service and brake pad change took longer than anticipated.

Service

Great experience. Cant rate it 'completely satisfied' as car could have been better cleaned inside and out... floor mats weren't removed and vacuumed under nor was the boot.

Service

No repairs or parts required other than service items, solid comments in respect of tyre

Service

As they did what they said they would do when they said they would it

Service

When I have a problem with my 6 series bmw I expect resolution.

Service

Communicated with throughout and well received by service reception

Service

Always polite and say hello. Are always helpful

Service

As above. Car washed and vacuumed too

Service

I was bewildered to be informed on my Year 3 (2018) Service that my from new

Service

Always do a good job, friendly & professional

Service

Work completed on time

Service

Everyone I've come into contact with was polite courteous & helpful & nothing was too much trouble. Excellent customer courtesy facilities.

Service

Car returned clean and well presented

Service

Very good customer service - although video much earlier in afternoon would have been appreciated

Service

I sold my vehicle 6 months ago and have ask my details be removed from your system, so far this has not happened!

Service

Didn't listen the first with the problem 7 months down the line still didn't listen

Service

Car was collected, serviced and returned when expected. Staff were courteous and friendly. A seamless experience.

Service

tment and service

Service

My car was not ready when i was asked what time I wanted it. The MOT had not been started

Service

My car was collected and delivered from home and came back gleaming

Service

Abbi was an absolute star and a real asset to westerly

Service

Kept to time plan

Service

The staff could not have been more helpful and the vehicle was ready in advance of the quoted return date.

Service

Everything that that was needed to be done,was and I was kept informed.Also the new video was a nice idea

Service

Completed as expected

Service

Helpful when bboking. Polite and attentive when answering queries. Job completed to time and on cost.

Service

There were errors in the close out form/information given and a problem highlighted in the report of which I was not advised and it was not addressed. I sent an email query the day after the service and have received no reply.

Service

Friendly helpful staff and excellent communication

Service

Members of the service team are most helpful and I enjoy the showroom, the new cars, the coffee and the magazines.

Service

Alfie carefully helped find me the right car without resorting to the usual nonsense hype typical of so many salesmen today

Service

Kept informed

Service

Highly pleasurable experience always at Westerly ,excellent showroom and very helpful and patient staff.

Service

Good job

Service

My only slight issue was the standard of the cleaning of my car after it's service. The outside was ok, but the interior was only half attempted

Service

Everything done on time.

Service

Fine

Service

All staff from store men to salesman and clerical staff are very knowledgeable and enthusiastic about BMW and it shows.

Service

M.O.T and Service carried out. Staff very helpful and answered all my queries in a satisfactory The car was ready at the time promised.

Service

Overall happy with the vehicle service itself. But very unhappy with how long it took to get booked in. We tried on 6 separate occasions over the course of approx 3 weeks to get through (via phone) in order to book car in for its first 18k service.

Service

The service was done quickly and well, while I waited.

Service

We were kept up to date with the whole process, in a timely and friendly but professional fashion.

Sales

Craig our representative was really easy to talk to answered all our questions and made us feel very welcome

Sales

Not able to answer all my queries/questions, but overall very helpful

Sales

Whole process was clearly explained and straightforward

Sales

Very easy to deal with and everything explained well, and the problems we did have have been sorted out, and we've been keep updated all through the process by Craig with the purchase of buying our new car.

Sales

Kept informed at all times.Found the sales man very helpful.

Sales

It was very straight forward and Alfie at Westerly Bridgwater was very friendly and helpful.

Sales

Lee Smyth was excellent throughout the journey of purchasing the car, he was open and honest about the whole process and in my experience an asset to your business !

Sales

Totally hassle free purchase. Was kept updated from start to finish.

Sales

Difficulty arranging a courtesy car to bring me in as I have sold my previous vehicle and having to get lifts from friends when would have thought buying a new vehicle that could have been made easier

Sales

Staff were very helpful without being 'pushy'.

Sales

Craig Telega is a superb sales person and a credit to your sales team

Sales

Everything was done and in order for us to pick the new car up

Sales

It was a very stress free experience and would highly recommend it