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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Steve Partridge

Head of Business

Robin keene

Sales Manager

Sebastian Thomas

Parts Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive

Lee Smyth

Sales Executive

Tony Gilsenan

Sales Executive

Becky Marks

Service Advisor

Liam Dean

Service Advisor

Rob McDonald

Service Advisor

Mark Goodchild

BMW Warranty

Ruth Lanham

BMW Warranty Administrator

Dan Horton

Parts Advisor

Luke Polybank

Parts Advisor

Neil Tolchard

Parts Advisor

Stacey Mackay

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Abbie on your service reception was very helpful

Service

I was very professionally dealt with respect to the services received

Service

Well organised no drama

Service

Rectified my car, simple drop off and advise about the works to be done and the car was like new when I picked it up. Quality

Service

Service was great. Very professional and easy to book a service. Video footage of service was good and the car was ready the same day.

Service

Great service from Liam as normal, kept me up to date and car was ready on time.

Service

Good service

Service

Liam has been very accommodating especially around the restriction with COVID

Service

As usual good excellent service.

Service

All was Good

Service

Efficient and well organized service

Service

Westerly conducted a health check as a result of several issues experienced. Health check was carried out satisfactorily with a loan car without any charge to me. That is why I will return to Westerly (Bridgwater) for all my future servicing needs.

Service

My new brakes are squeaking badly , I was told they need to bed in but a week later they still make a terrible noise. I will be contacting service again next week.

Service

Liam went above and beyond to reassure, advise and rectify the issue I had with my vehicle.

Service

Friendly staff and efficient service

Service

They carried out the work free when I was expecting to pay. And considering the covid 19 situation everything was done quicker than I expected.

Service

Strange times a the moment but found it easy to book in and not too long a wait for an appointment. I liked the video showing the visual inspection ( good to show off to others).Work carried out to my satisfaction and car handed back clean and tidy.

Service

Kept informed by phone of the progress of the service and when the car was ready for collection. The situation with the corona virus was well planned out to create a safe environment.

Service

Helpful, friendly gentleman on the service desk, a lovely courtesy car for the day, and my car returned clean inside and out.

Service

Excellent service all round

Service

Well thought out; Covid 19 aware.

Service

Good staff who were considerate of the customer, I arranged to wait while the work was completed and this was done in a timely manner.

Service

James was extremely helpful

Service

Friendly staff, easy to book over the phone. Finished quicker than expected so grateful to have a phone call to say it's ready.

Service

Very efficient in your service department. I get the feeling that your personel can't do enough for you. Most important though is you get the job done.

Service

Picked up and dropped off the car, absolutely no hassle, couldn't be easier. Fixed the car first time, no problems at all.

Service

Totally went beyond my expectations

Service

Personal service, Rob McDonald, Service Advisor

Service

What a brilliant dealership. No complaints.

Service

James' customer service is second to none. A real asset.

Service

Quick service amazing experience

Service

Excellent service. Excellent information

Service

Technician and service staff were happy to spend appropriate time to identify the exact issue

Service

Always very efficient and helpful.

Service

Excellent service and report, very helpful and courteous staff

Service

A1

Service

Met my expectations.

Sales

With COVID-19 social distancing restrictions heavily impacting everything I found the electronic process Relating to form completing etc very quick and user friendly.

Sales

All went well even through the rough patch of lockdown and we were able to collect our car very quickly once showrooms started

Sales

Nothing too much trouble, polite & courteous. Especially in these troubled times.