Loading...

ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Robin Keene

Sales Manager

Ben Cook

Service Manager

Angie Dare

Retail Manager

Craige Dyer

Retail Manager

Darren Jones

Sales Executive

Craig Telega

Sales Executive

Alfie David-Morris

Sales Executive

Lewis Wade

Sales Executive and Motability Specialist

Scott Laing

BMW Product Genius

Mel Haskins

Sales Administrator

Matthew Steal

Workshop Control

Abbie Shirley

Service Advisor

James Norman

Service Advisor

Lewis Higgins

Service Advisor

Steve Jordan

Warranty Administrator

Seb Thomas

Parts Team Leader

Dan Horton

Parts Advisor

Neil Tolchard

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient service

Service

Looked after by Becky on the service team nice replacement X3 while my car being checked for the few days.

Service

All great

Service

Bridgwater staff are very helpful and friendly.

Service

It would have been 5/5 if my service had been carried out a bit quicker!

Service

Very efficient & courteous service

Service

As above, the staff very young keen and proficient and I was well looked after thank you

Service

Not all my problems were addressed but this could be due to the limitations of the car.

Service

See above

Service

Quick service

Service

Dealer staff and their attentio to detail.

Service

All good, just took longer than I expected.

Service

Minimum waiting time

Service

Did everything required and even managed to do the brake fluid change so I didn't have to come back.

Service

An appointment was booked for 14.00. At 13.00 my husband phoned to ensure the tyre was in, it wasn’t. The Service Dept promised to phone back once it was in. They didn’t. After 5 phone calls my husband had to limp to Bridgwater in the rush hour.

Service

Professionalism

Service

Nothing is to much trouble and I was able to have a automatic courtesy car.

Service

Staff were friendly, knowledgeable and helpful.

Service

Can’t fault it, however, on one of my many visits previously, my car came back damaged.

Service

Had been booked in under my wife’s name and registration (she drives a mini) so couldn’t find booking when I got there.

Service

As above, personal service and car feels better to drive afterwards.

Service

Speedy response with a team who couldbt do enough

Service

Abbie was excellent. Incredibly professional and knew what she was talking about, even though she said she was new to the company.

Service

staff are very polite and friendly

Service

Good staff and apart from being overtime a good experience

Service

Because I’m left with the car that I’m not happy driving at the moment

Service

The services themselves are great. As the car is usually returned shining.

Service

Very clear about cost and sorted loan car

Service

Didn’t like the service representative insinuating we had damaged the rear seat bench, especially when the technician on the day we booked the car in wrenched the bench up, to see why it was warped.

Service

MOT was ok. Im suspicious of end of warranty checks as i think they could only have been cursory

Service

I was completely satisfied

Service

Good feedback after service. Appreciated end of warranty check.

Service

Polite and friendly staff, and excellent service

Service

All good.

Service

Friendly and efficient

Service

Because of the answer I gave above

Service

The staff were great and explained everything so there was no hidden stuff

Service

Very satisfied.

Service

Worked carried out quickly and efficiently and was pleased with the home collection and delivery of my car and friendliness of both drivers. Excellent service.

Service

Very smooth staff great lovely coffee

Service

never spoke to anybody with mechanical knowledge until it was time to pay the bill!

Service

There was several warning messages showing on my dash board, after discovering and fixing some of it i decided to take car elsewhere, where i found out that one of the parts was not plugged back in.

Service

Different rep took over. Rest of service completed efficiently with full feedback. More like normal service standard previously experienced

Service

I think you could have better IT to give customers a video of work etc.Although service department good Difficult / impossible to speak directly to a technicianBooked in for 2 days. Took 5.

Service

Good service

Service

Easy to deal with, excellent service, good feedback and car left washed and valeted

Service

They provide a great service with very pleasant and helpful staff

Service

Great all round

Service

Waiting in showroom whilst the service was being done . Was told how long it would be , car was prompt and clean .

Service

Bridgwater gave me a choice of dates that suited my availability. Every time I phone them Angie & Rochelle are always polite and helpful, and the service dept staff too. They make you feel part of the family.

Service

Polite and friendly service

Service

Job done efficiently. There had been some confusion over timings but staff quickly changed things to fit with my understanding of timings

Service

Excellent service for providing small replacement components and quick fiiting.

Service

Curteous and helpful staff. Efficient service.Clear information ; written and verbalProvided.

Service

once the problem was identified this was resolved but with a time span of approx one month. I also had a faulty led headlight which took 3 days to resolve

Service

Was kept informed of timespan throughout of works to be undertaken

Service

Met expectations of BMW dealership

Service

Again due to Liam and the engineers who make the changes needed to get the car back on the road as it was when it was new.

Service

Excellent service - contact on time and everything explained

Service

Sorted the problem. Seamless service

Service

Beautiful car

Sales

I was very satisfied With the service at Bmw the people where very helpful

Sales

Excellent customer service. Communication was spot on.

Sales

The staff are second to none, and can not do enough to assist with all reasons for contact.

Sales

My 6th BMW purchase.Westerly Bridgwater were very helpful, polite and easy to deal with - and the car is excellent.

Sales

Well set out showroom, friendly and professional service

Sales

forgot to debadge car and provide correct number plateswhich will be sorted

Sales

From start to finish everyone involved was more than happy to help out and go the “extra mile” for any questions I had. I will definitely buy another car from this garage again.

Sales

George was my salesman and he had only been there a few weeks but had a great understanding of what he could offer me and was very attentive when sorting out the perchase and making sure I was happy at all times

Sales

At the moment Westerly Bridgwater seems to have a good team - hopefully this will continue!

Sales

It's a nice dealership

Sales

Excellent service

Sales

At every step in the purchase from finding me the right car to the handover the whole experience with westerly bmw was fantastic. And I have to say Alfie who sorted everything out for me was the star of the show

Sales

Best buying experience we have had from our three BMW purchases. The 'Sales Executive' Lewis Wade kept us informed as requested during the order and delivery period, this didn't happen on previous cars. Would have given 5 stars if car came as ordered

Sales

Good service during both purchase and delivery . given as much time as i needed when deciding on the details of the new vehicle. The parts manager spent time with me to explain the fitting of the bicycle rack that was ordered with the car.

Sales

A few issues with the financial aspects that let the overall experience down

Sales

On time and kept well informed. Excellent swap over of my vehicles.

Sales

Very satisfied. No problems.

Sales

Motability Specialist came in on his day off to do the hand over