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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Steve Partridge

Head of Business

Ben Cook

Service Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive and Motability Specialist

Alfie David-Morris

Sales Executive and Motability Specialist

George Lippe

Sales Executive and Motability Specialist

Matt Mcleod

Sales Executive

Scott Laing

BMW Product Genius

Abbie Shirley

Service Advisor

Becky Marks

Service Advisor

Dan Horton

Parts Advisor

Luke Polybank

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above. Car washed and vacuumed too

Service

I was bewildered to be informed on my Year 3 (2018) Service that my from new

Service

Always do a good job, friendly & professional

Service

Everyone I've come into contact with was polite courteous & helpful & nothing was too much trouble. Excellent customer courtesy facilities.

Service

Car returned clean and well presented

Service

I sold my vehicle 6 months ago and have ask my details be removed from your system, so far this has not happened!

Service

Didn't listen the first with the problem 7 months down the line still didn't listen

Service

Car was collected, serviced and returned when expected. Staff were courteous and friendly. A seamless experience.

Service

Very good customer service - although video much earlier in afternoon would have been appreciated

Service

tment and service

Service

My car was not ready when i was asked what time I wanted it. The MOT had not been started

Service

Abbi was an absolute star and a real asset to westerly

Service

Kept to time plan

Service

The staff could not have been more helpful and the vehicle was ready in advance of the quoted return date.

Service

Completed as expected

Service

Everything that that was needed to be done,was and I was kept informed.Also the new video was a nice idea

Service

Helpful when bboking. Polite and attentive when answering queries. Job completed to time and on cost.

Service

There were errors in the close out form/information given and a problem highlighted in the report of which I was not advised and it was not addressed. I sent an email query the day after the service and have received no reply.

Service

Friendly helpful staff and excellent communication

Service

Members of the service team are most helpful and I enjoy the showroom, the new cars, the coffee and the magazines.

Service

Alfie carefully helped find me the right car without resorting to the usual nonsense hype typical of so many salesmen today

Service

Kept informed

Service

Highly pleasurable experience always at Westerly ,excellent showroom and very helpful and patient staff.

Service

Good job

Service

Everything done on time.

Service

My only slight issue was the standard of the cleaning of my car after it's service. The outside was ok, but the interior was only half attempted

Service

All staff from store men to salesman and clerical staff are very knowledgeable and enthusiastic about BMW and it shows.

Service

M.O.T and Service carried out. Staff very helpful and answered all my queries in a satisfactory The car was ready at the time promised.

Service

Fine

Service

The service was done quickly and well, while I waited.

Service

Overall happy with the vehicle service itself. But very unhappy with how long it took to get booked in. We tried on 6 separate occasions over the course of approx 3 weeks to get through (via phone) in order to book car in for its first 18k service.

Service

Usual high standard of service.

Service

Helpful staff, serviced on time and also collected and returned vehicle

Service

Excellent customer service, email information and video very helpful

Service

Small job required this time but quickly and cheaply carried out.

Service

No reason for complaint

Service

Couldn't fault it. Only way it would be better is if there was a bmw garage in Weston

Service

The service engineer was excellent. He kept me informed and took up the issue of the problem with my car with BMW and it was repaired gratis.

Service

The expected waiting time was not exceeded and the refreshments were plentiful.

Service

Excellent service from staff.

Service

Very quick and offishant

Service

They did the job as planned, no problem, all good. They kept the car overnight saying that they wanted to do that so that they could wash and valet it. I said ok and collected the car the next morning. It had not been washed or valeted.

Service

Best service ever from a garage. Not necessarily cheap; parts are expensive. But that is made up by the quality of the work and service

Service

Really quick and kept me informed

Service

Everyone I dealt with were helpful and friendly

Service

Fast, reliable and worthy

Service

Good feedback, always kept me informed and staff dealt with all the problems and were very flexible

Service

Good experience easy doing business with the sales team

Service

Job completed quickly and properly

Service

All went well. Issue with updating iDrive (due to BMW software issue) was handled well.

Service

I find the after sales poor as i recieved a call to say my car was due a service which couldn't be booked in for quite a while and not only that theycouldn't provide me with a courtesy car to get back into work as one wasnt spare. I had to walk back

Service

The staff were courteous and helpful. Unfortunately the 'noise' didn't appear when on the test drive with the technician but of course, reappeared on my way home.

Service

The price given when booking on the phone was £180 cheaper than when I delivered the car, the courtesy car was too small even after requesting a large car, try getting all the gear from an x3 into a 1 series! Which was also not clean.

Service

as above

Service

Listened to the problem we were having, and arranged for warranty replacement

Service

Completed efficiently on time and the car was cleaned and valeted

Service

Disappointed that the car was not cleaned after being with you for 2 days for a oil leak and service

Service

They have not acted on my information for many years that this email is not Mrs collyer

Service

All items attended to satisfactorily and car washed

Service

8 days to fix an alloy is excessive!

Service

Just good service especially fromMatthew

Service

You dealt with the problem straight away and whilst having the car took me to my appointment

Service

Service completed while we waited and car cleaned.

Service

FRom reception to Sales staff were polite and professional regarding our requirements.

Service

The service advisor was very polite and helpful, as was the service manager as usual. Also the service was quicker than I was told which was a bonus.

Service

First class sevice

Service

Service carried out as arranged

Service

Good feedback after service

Service

The Service itself was good, a;though let down by the struggle to get an appointment.

Service

The experience was good but expensive

Service

Perfect. Good communication.

Service

Lee Smyth was excellent throughout the journey of purchasing the car, he was open and honest about the whole process and in my experience an asset to your business !

Sales

Totally hassle free purchase. Was kept updated from start to finish.

Sales

Difficulty arranging a courtesy car to bring me in as I have sold my previous vehicle and having to get lifts from friends when would have thought buying a new vehicle that could have been made easier

Sales

Staff were very helpful without being 'pushy'.

Sales

Craig Telega is a superb sales person and a credit to your sales team

Sales

Everything was done and in order for us to pick the new car up

Sales

It was a very stress free experience and would highly recommend it

Sales

Everyone was excellent and the salesman was also very knowledgeable

Sales

Friendly welcoming approach from all staff and products beautifully displayed

Sales

Sales team were attentive and happy to advise

Sales

George Lippe gave us a great customer experience. Nothing was too much trouble.

Sales

Very good customer service

Sales

The Salesman, Scott Laing, was very helpful and very good at keeping me informed.

Sales

The sales person I dealt with was really helpful, new their facts about each vehicle and had a nice manner.

Sales

well looked after and kept up to date with the progress of my purchase

Sales

I was happy with the overall feel of the garage and the way that everything was handled. Especially the handover with Matt because it was done In a profession all way.