Westerly Bridgwater Star Rating
Sales
4 comments from 23 reviews
Service
35 comments from 104 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Excellent dealership and facilities"
"The only complaint was the obd was not properley reset to show the correct mileage to next service a further trip to dealer necessary to do this."
"prompt service, appearance is good."
"Dealership was fantastic. Excellent customer service. The male advisor was the best i have come across ever in 20years"
"Westerley have been excellent in dealing with the engine issues. Their staff are always very helpful understanding."
"My car was booked in for Service but even though they had the parts in stock, they couldn't complete the work on the same day . I couldn't get a courtesy car , always a problem , but was given a lift home ."
"Friendly knowledgable staff"
"An excellent, well organised dealership."
"The job wasn't completed in one visit, necessitating a second vist"
"Somewhat disappointed I had to return to have 2 tyres fitted. My car was in for service and MOT and was not told until end of day that the car failed on 2 tyres. Why wasn't I informed earlier"
"I was told to bring my vehicle in overnight and they would fit it in but it ended up been there a week due to not having parts. Anthony did keep me up to date."
"I think my BMW was damaged by the dealer whist in thier care."
"I would have liked a callback when said they would."
"Happy that the fault was eventually identified and successfully repaired"
"completely satisfied with the service. they are always friendly and it is really nice that when i book an appointment i always speak to an actual person and not an answering machine"
"They are really helpful and polite."
"Exceptional service from the reception to the end where the vehicle is valeted."
"Would prefer Reception to have more urgency and be aware of my time contraints in waiting"
"As Always Westerly BMW Bridgwater offer excellent proffesional and friendly Service"
"It's just a shame they are so busy that there is a long lead time when booking visits"
"It took 4 attempts to book a service, not good"
"I have enjoyed a very good relationship with the Westerly Group since purchasing my first BMW from them in September 2001."
"The staff here are excellent nothing too much trouble."
"Same as previous comments."
"Theres a chap that looked after me that was very helpful and informative."
"I phoned up the last minute and they fiited me in , they were very helpful"
"Very helpful accommodating in regards to working around my schedule."
"Service was swift and had welcome at the dealership. Wi Fi a advantage to work from the workshop area."
"I was dealt with courteously and sincerely. We hammered out a deal that we were both happy with."
"Superb customer service, issues dealt with and problems rectified very satisfactorily. Would've had 5 had the wait not been so long."
"No one to take the call and invariably have to call back an hour or two later"
"This dealer is excellent"
"I don't like the tight parking area. Throughout the life of my car I have made positive efforts to park away from other cars to avoid those horrible dings. I cringe when I park at the Dealer."
"Prompt and efficient"
"Very satisfied with the service department."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
3 Series Touring (2012)
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"An outstanding showroom with outstanding staff, excellent test drive"
"Surprised that car couldn't be tracked on its jouney from USA we didn't have a firm handover date untill 3 days before"
"a very good experience."
"The experience of purchasing at Westerly was a pleasure."