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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Latest News & Events

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Bank Holiday Opening Hours

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BMW i3 Service Inclusive

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Exeter Chief's Rob Baxter collects his new BMW

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Is there a BMW SI package on your used BMW?

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Westerly Bridgwater sponsor Queen's College's Summer Programme

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Gary Weatherall

Head of Business

Richard Perrett

Sales Manager

David Jeans

Aftersales Manager

Angie Dare

Business Manager

Darren Jones

Sales Executive

Matthew Bennett

Used Car Controller

Lee Smyth

Sales Executive

Lewis Wade

Sales Executive

Luke Smith

Sales Executive

Shelly Huntly-Walker

Product Genius

Mel Haskins

Sales Administrator

Alex Pearson

Service Advisor

Jacob Hatzidogiannakis

Service Advisor

Sarah Maslen

Service Advisor

Ashley Morris

Service Advisor

Liam Deane

MINI Service Advisor

Steve Jordan

Warranty Administrator

Seb Thomas

Parts Team Leader

James Roberts-Mudge

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

Georgia Howard

Receptionist

Rochelle Cambell

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything on the service sheet was explained fully by Jacob on reception ,he explained all aspects.very efficient member of staff

Service

As above, I should add that a lovely touch was being asked if I needed assistance by the first member of staff I came into contact with on entering the dealership, such a change from the impersonal service I've encountered at other brands dealerships

Service

When I have arrived to staff excellent service nice smiling . Thank you for the coffee and wifi during waiting enjoyable .

Service

Good service

Service

Easy to arrange an appointment over the phone. I was offered a lift to work which was helpful however this offer was only made when I called a second time to rearrange the appointment due to work committments.

Service

From reception to service department to mechanics the service was genuinely perfect, considerate and efficient.

Service

Apart from a slight problem with the redelivery of my car it was all good.

Service

Good communication about the problems

Service

GoodService polite staff

Service

Prompt, courteous and no surprises

Service

Helpful staff and efficient execution of service.

Service

Well, I came in with a simple problem concerning dipped headlight (LHS) and I had a straightforward replacement of the bulb. I was grateful as the staff were able to arrange an appointment on the same day.

Service

I asked if battery could be checked as computer often given warnings that don't seem to exist and the clock has to be reset about once a week. I was told despite a service and MOT booking this would take at least an hour on "diagnostics"!?

Service

Great service, pick up and drop off was brilliant, pleased car was cleaned inside and out.

Service

Can one ever be completely satisfied!

Service

Service delivery was good, and the work was conducted effectively

Service

They did what they said they were going to do, in the time they said it would take.

Service

There was a communication error somewhere - when I arrived with the car all of the jobs that I requested to be done had not been added to the job sheet.However, they were all completed in a quick turn round, in about 11/2 days.

Service

Very friendly staff. Good quality work at a reasonable price

Service

No reason not to

Service

Always good service at this dealer

Service

Service from Westerly was good but the recent change of staff demonstrated a lack of product knowledge in my opinion - hence the loss of a star. I use my car for my business and the loss of 2 days in 3 months costs me money.

Service

The service was quick and efficient.

Service

The work was done quickly and I was kept informed of progress

Service

everything was dealt with

Service

Very efficient and friendly nothing was to much trouble.

Service

They addressed all of my concerns and completed the service in a timely manner. The also washed and valeted the car, which prior service providers have not done.

Service

BMW Westerly are always courteous and efficient even though they are hampered by some stupid red tape laid down by head office.

Service

always good, prompt and polite service.

Service

We currently have a problem with the software on the satnav as it won't recognise all the alphabet. After a day in your garage this has not been resolved so I can't rate the service any differently than this at the moment I am afraid.

Service

Excellent service all round

Service

Excellent

Service

work under warranty carried out to high standard

Service

The car was quite oily, hand print on the door and oil around the edge of the bonnet , which I had to remove

Service

Courteous professional people

Service

Job well done and on time

Service

The whole experience from booking the service to completion could not be faulted.

Service

Great customer service from the team who were able to answer all of my questions.

Service

Very polite professional service.

Service

My car was due an MOT. This was done with efficiency and was good value (£30). However it was presented back to me with dirty foot prints on the drivers side carpet and black grease marks on the drivers door interior. This was on tan leather.

Service

Very polite and I was very comfortable with the whole experience

Service

The service received was exactly what you expect from BMW efficient delivered by Jacob on the service desk.

Service

Friendly, efficient,

Service

Always helpful and welcoming.

Service

The service manager MR Jeanes went above and beyond to ensure my complete satisfaction.

Service

Polite and car serviced to the schedule predicted.

Service

Service was polite and efficient.

Service

The whole experience was handled very professionally by service receptionWas kept informed of progress while the work was carried outProvided an accurate cost estimate upfrontCured the problems with one visit

Service

very well mannered on telephone, competitive price, excellent face to face customer service upon collection.

Service

The service was ok, I spoke to the service centre after and spoke to them about how i was very dissatisfied regarding a price i was given.I was told a oil change and filter was £200.00 when online i could book for £159.00.

Service

Everything went to plan , I booked it in the car only a few days before .Everyone was very polite and helpful

Service

i was very satisfied with the service I received

Service

Even though I phoned ahead, the service dept. were not ready for me.

Service

Although staff where friendly and attentive, the fault was not fixed.

Service

Staff were efficient and kept us informed on the progress of the service

Service

Everyone was smiling and gave me a warm welcome,the staff were really helpful from the first phone call to the moment I left

Service

Car was collected and returned, a great help. All work was carried out to my satisfaction. The car was cleaned inside and out and looked immaculate, the best its looked since new, thank you.

Service

Jacob was extremely helpful with my questions and kept me updated throughout.

Service

looked after very well

Service

i was able to drop my car off before the start of my shift and car was ready for me to pick up when I finished work

Service

Although car took longer than anticipated, the garage tried to minimise the impact by giving me a lift home and delivereing the car the following day to my home.

Service

Communication regarding service inefficient. Repeated? calls to arrange date. On date agreed having completed the service a revisit was required to carry out an enhancement. Solution carried out effectively? but I still experienced the disruption .

Service

Polite and friendly staff make you feel a valued customer

Service

I always get great service from the guys here

Service

Very professional any courteous

Service

First class service

Sales

Very well received by courteous and extremely informative sales personnel / management together with ongoing dialogue by email & tel as required

Sales

Excellent communication throughout

Sales

Matt was always available if ever we had any questions,

Sales

Very helpfull nothing was to much trouble

Sales

Excellent services as always from bob who helped me with my new car under certain unusual circumstances

Sales

Through the whole process I was dealt with in a very professional manner by all staff involved in this be spoke order of my 740 long wheelbase

Sales

Lee Smyth had exactly the right approach to me throughout the process.

Sales

Great service, attention to detail, prompt delivery and excellent back-up

Sales

Very fast and easy service

Sales

Matt was fantastic, very welcoming and listened to what we had to say without being pushy.