Loading...

ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

Bank Holiday Opening Hours

Read

BMW i3 Service Inclusive

Read

Exeter Chief's Rob Baxter collects his new BMW

Read

Is there a BMW SI package on your used BMW?

Read

Westerly Bridgwater sponsor Queen's College's Summer Programme

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Gary Weatherall

Head of Business

Richard Perrett

Sales Manager

David Jeans

Aftersales Manager

Angie Dare

Business Manager

Darren Jones

Sales Executive

Matthew Bennett

Used Car Controller

Lee Smyth

Sales Executive

Lewis Wade

Sales Executive

Luke Smith

Sales Executive

Shelly Huntly-Walker

Product Genius

Mel Haskins

Sales Administrator

Alex Pearson

Service Advisor

Jacob Hatzidogiannakis

Service Advisor

Sarah Maslen

Service Advisor

Ashley Morris

Service Advisor

Liam Deane

MINI Service Advisor

Steve Jordan

Warranty Administrator

Seb Thomas

Parts Team Leader

James Roberts-Mudge

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

Georgia Howard

Receptionist

Rochelle Cambell

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was washed although door sills not cleaned and water marks on on the car and windows.

Service

The service was completed within the allotted 90 minutes. The WiFi enabled me to catch up on email while I was waiting

Service

Extremely satisfied with the attention of the Sevice Staff and in particular the Engineer who was attending to my Car. He was fully engaged with me and kept me totally up to date as to the progress of the software updating.

Service

Very efficient; however never found the fault which continues

Service

Car delivered to the dealership as arranged at 9.30. Some confusion regarding the date of the booking but reasurred this was not a problem. Arrived to collect car at 5 p.m, left the dealership at 7, very dissatisfied. Reception staff very apologetic.

Service

Looked after me and delighted me

Service

Excellent customer service from everyone I came into contact with & they did exactly what they said they would do. Very helpful.

Service

Would have preferred service menu pricing.

Service

The service staff made it very difficult to book the service, I had to ring up twice as they tried to inform me that a service wasn't due even though the car was instructing me to book a service. After a 15 minute conversation they eventually booked

Service

I was called to say car was ready, but when I picked it up it was covered in bird poop, when I started the engine a message stated it need oil straight away and then in the side door was the last persons details, clearly not ready !!

Service

Same as above. Excellent service. Makes us feel welcome too.

Service

As above

Service

The reason for giving this lower satisfaction mark is due to the fact I was unable to establish exactly why my car was recalled for an "update". I would like to establish this !!!!!.

Service

I was given updates, but not regularly enough but this is due to a change of staff. The gentleman, Alex, who took over got to speed quickly and kept me up to date.

Service

Problem immediately identified, Prompt and convenient appointment made,notified of repair completion. My BMW performance noticeably improved. Reception desk staff excellent customer interaction

Service

Everything was done exactly on time and excellent comms

Service

The communication I received regarding my service, the work being done and the costs were non existent. I was very surprised by the size of the bill particularly as I hadn't authorised the work.

Service

As above

Service

No complaints

Service

All staff concerned did their best to find out the problem

Service

My vehicles issues were attended to promptly and I was completely pleased as it was fixed on the first attempt.

Service

Service finished quickly as I was waiting

Service

I work away and so rely in the local dealership to take care of my wife's car in an honest and reliable transaction. They even offer her a lift to and from the dealership. One less thing for me to worry about.

Service

All the above

Service

Hired car no issue delivered and quick excellent

Service

Happy with the work but the long wait could have been improved by BMW staff being a little more communicative. While I read a book and sampled the free beverages not one staff member spoke to me.

Service

As above.

Service

Car fixed quickly first time

Service

no problems picked up car same day

Service

While you wait service was fine. not a bad place to sit and wait.

Service

Efficient and fitted something else in as well

Service

as item 1

Service

See above.Staff at Westerly very helpful - booking in and drop off and pick up very good.Thoroughness of looking for puncture not very good. I would have expected a little more effort and attention to detail from a BMW dealership.

Service

We attended the centre in an emergency due to an issue that arose mid journey related to work carried out the previous day at another centre. Westerly investigated the cause, diagnosed and replaced a faulty lock nut, and we continued our journey.

Service

Everything on the service sheet was explained fully by Jacob on reception ,he explained all aspects.very efficient member of staff

Service

As above, I should add that a lovely touch was being asked if I needed assistance by the first member of staff I came into contact with on entering the dealership, such a change from the impersonal service I've encountered at other brands dealerships

Service

When I have arrived to staff excellent service nice smiling . Thank you for the coffee and wifi during waiting enjoyable .

Service

Good service

Service

Apart from a slight problem with the redelivery of my car it was all good.

Service

Easy to arrange an appointment over the phone. I was offered a lift to work which was helpful however this offer was only made when I called a second time to rearrange the appointment due to work committments.

Service

From reception to service department to mechanics the service was genuinely perfect, considerate and efficient.

Service

Good communication about the problems

Service

GoodService polite staff

Service

Prompt, courteous and no surprises

Service

Helpful staff and efficient execution of service.

Service

Great service, pick up and drop off was brilliant, pleased car was cleaned inside and out.

Service

Well, I came in with a simple problem concerning dipped headlight (LHS) and I had a straightforward replacement of the bulb. I was grateful as the staff were able to arrange an appointment on the same day.

Service

I asked if battery could be checked as computer often given warnings that don't seem to exist and the clock has to be reset about once a week. I was told despite a service and MOT booking this would take at least an hour on "diagnostics"!?

Service

Can one ever be completely satisfied!

Service

Service delivery was good, and the work was conducted effectively

Service

They did what they said they were going to do, in the time they said it would take.

Service

There was a communication error somewhere - when I arrived with the car all of the jobs that I requested to be done had not been added to the job sheet.However, they were all completed in a quick turn round, in about 11/2 days.

Service

Very friendly staff. Good quality work at a reasonable price

Service

No reason not to

Service

Always good service at this dealer

Service

Service from Westerly was good but the recent change of staff demonstrated a lack of product knowledge in my opinion - hence the loss of a star. I use my car for my business and the loss of 2 days in 3 months costs me money.

Service

The service was quick and efficient.

Service

The work was done quickly and I was kept informed of progress

Service

We liked the fact the car was in a separate garage to view when we collected it especially as it was raining that day

Sales

The salesman Luke Smith was very friendly and efficient. Nothing was to much trouble. This gave me confidence in the product I was buying. i wish I could of said the same about your receptionist. Not very efficient at all. Hence not the 5 star

Sales

First class service