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I had a fault on the vehicle which required a reboot of the system. Unfortunately this fault was not mentioned at the time of sale although it was known. The BMW connected drive failed leaving me with no satnav system, radio or cd for over 3 weeks.
Courteous staff. Love the video done by technician.
Excellent service . Staff very helpful l
Fast, efficient and informative
All 4 Customer Services Reception desks empty upon arrival, I and others had to wait 5 mins+ for an appearance. Then they couldn't find the paperwork so waited another 8-10 mins. Absolutely useless as usual. Please sort this place out.
All work carried out as requested in the time indicated. Text sent to advise when car ready to collect.
Service carried out as promised, I liked the audio/visual check by the technician sent to my mobile and the call to let me know the car was ready to pick up.
Always no problems after a service visit.
as above ended up having car for 2 days - got no updates or offer of a replacement vehicle. My wife was able to work form home on the Wednesday . They delivered the car at 18:00 on the Weds evening but my wife had asked for them to call 1st. No call
Because I have to take my car back in for a second time with the same fault.
Collected very dirty car ( lots of birds mess )
It's generally very good, but with 3 cars in the family, I don't always feel the service is the same, especially with the older vehicles!
Everything done as requested and on time.
Agreed beforehand that I would wait on site for the work to be completed but service reception didn't seem know this. The wait (4 hours) may have been longer because of this.
Efficient service and knowledgeable staff
friendly and efficient
In fact, on examination, it was found that the brake pads had more life in them than the panel service reading suggested so no work was undertaken on this visit.
Great service and while u wait done on time.
Very satisfied with the maintenance service. (Still an ongoing issue with the nav system, though.)
BMW cleaned my car after a service and scratches appeared on my car bonnet which I have not noticed before.
Always satisfied with service experience.
Servic light not reset, or I was not advised further work required. Tyre pressures not checked and subsequently found to be all over the place when warning light came on a week later.
I was advised to collect at 5pm but my car was not ready for collection after servicing, after waiting 15 minutes the workshop advised it was ready, but had not been washed, I had to return it another day. Not a major moan, but an irritation.
Westerly continue to provide an outstanding service.
Despite leaving the service record booklet in the vehicle, it wasn't updated after the service, (I had to request this). After checking, the service record wasn't completed correctly, (vehicle mileage omitted). Again, I had to point this out...
Used them many times before
Very efficient Report provided of what had been done and advised if anything needs doing
I have a vibration in the car from 50mph upwards. This has been investigated by Westerly twice. I have not been satisfied with how this problem has been dealt with. I feel I've been fobbed off with regard to this issue.
Took car in and they even fixed the loose mud flap. Didn't ask them to, I forgot about it, 2 rivets to fix means they will get my business moving forward! Great service!
Delays at every stage; different and conflicting explanations as to why; excuses and blaming more readily presented than actual explanation.
I got up early to drive from Wells to Bridgewater for 08:00. After 20 mins I was told that the wrong part had been ordered so had to return home after making another appointment.
The after sales servicing is Okay, however don't expect a quick response from the service team when you email them because they did not resent the timer so it still says a service is due - 2nd time this has happened
a little disappointed you had to keep the car for two days to fit new tyres.
Having spent the fat end of £700 on my car service they didn't bother to enter the service into the vehicle and left a spurious brake service warning on the system which I now have to sort out by visiting another dealership in my own time.
They were very friendly and helpful.
I left with a smile
Long lead-time to book car in due to huge amounts of warranty work from defective vehicles produced by BMW.
Replacement car offered. Kept up to date with progress and car washed and vacuumed on return
The car was not cleaned to the standard specified on the anniversary check. On complaint Liam in Bridgwater was very helpful
Fobbed off to BMW UK on first call as the couresy car was over 1.5 month wait. Failed to book an appt, causing courtesy car to be even longer wait when sent back by BMW UK. Refused to allow Sales to issue courtesy car on weekend, until challenged
Service manager was excellent after muddle over the service booking due to the fact that the car was first registered in Dorchester branch of Westerly but purchased by me (second owner) at Bridgwater
CAR COLLECTED AND RETURNED ON TIME
I was told all the work needed, all I wanted to know was what the cost. No one phoned before 4pm to tell me I couldn't collect that day. I asked for a trade in estimate twice but no one from sales had bothered to look at the car 2 days later.
As above - the customer service provided by our salesman, Alfie David-Morris. Exceptional!
As explained in all the above made to feel welcome allowed to treat the showroom as a place to enjoy and relax with out pressure
George and the rest of the team were professional and kept me up to date.
Alfie was an Excellent salesman, explained delivery process and made vists to showroom a pleasure. Hand over was so helpful.
Alfie very helpful
Supportive and communications were good
Got a good deal on purchase price and part exchange. Hand over was great, I think the sales guys were as excited as I was!
Professional, very welcoming & friendly each time.
Darren and all the staff at Westerly Bridgwater were helpful, informative, obliging and friendly during the process of first visit to their showroom through to delivery
no complaints at all. Did everything they said they would and always kept me in the loop.