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Everything on the service sheet was explained fully by Jacob on reception ,he explained all aspects.very efficient member of staff
As above, I should add that a lovely touch was being asked if I needed assistance by the first member of staff I came into contact with on entering the dealership, such a change from the impersonal service I've encountered at other brands dealerships
When I have arrived to staff excellent service nice smiling . Thank you for the coffee and wifi during waiting enjoyable .
Easy to arrange an appointment over the phone. I was offered a lift to work which was helpful however this offer was only made when I called a second time to rearrange the appointment due to work committments.
From reception to service department to mechanics the service was genuinely perfect, considerate and efficient.
Apart from a slight problem with the redelivery of my car it was all good.
Good communication about the problems
GoodService polite staff
Prompt, courteous and no surprises
Helpful staff and efficient execution of service.
Well, I came in with a simple problem concerning dipped headlight (LHS) and I had a straightforward replacement of the bulb. I was grateful as the staff were able to arrange an appointment on the same day.
I asked if battery could be checked as computer often given warnings that don't seem to exist and the clock has to be reset about once a week. I was told despite a service and MOT booking this would take at least an hour on "diagnostics"!?
Great service, pick up and drop off was brilliant, pleased car was cleaned inside and out.
Can one ever be completely satisfied!
Service delivery was good, and the work was conducted effectively
They did what they said they were going to do, in the time they said it would take.
There was a communication error somewhere - when I arrived with the car all of the jobs that I requested to be done had not been added to the job sheet.However, they were all completed in a quick turn round, in about 11/2 days.
Very friendly staff. Good quality work at a reasonable price
No reason not to
Always good service at this dealer
Service from Westerly was good but the recent change of staff demonstrated a lack of product knowledge in my opinion - hence the loss of a star. I use my car for my business and the loss of 2 days in 3 months costs me money.
The service was quick and efficient.
The work was done quickly and I was kept informed of progress
everything was dealt with
Very efficient and friendly nothing was to much trouble.
They addressed all of my concerns and completed the service in a timely manner. The also washed and valeted the car, which prior service providers have not done.
BMW Westerly are always courteous and efficient even though they are hampered by some stupid red tape laid down by head office.
always good, prompt and polite service.
We currently have a problem with the software on the satnav as it won't recognise all the alphabet. After a day in your garage this has not been resolved so I can't rate the service any differently than this at the moment I am afraid.
Excellent service all round
work under warranty carried out to high standard
The car was quite oily, hand print on the door and oil around the edge of the bonnet , which I had to remove
Courteous professional people
Job well done and on time
The whole experience from booking the service to completion could not be faulted.
Great customer service from the team who were able to answer all of my questions.
Very polite professional service.
My car was due an MOT. This was done with efficiency and was good value (£30). However it was presented back to me with dirty foot prints on the drivers side carpet and black grease marks on the drivers door interior. This was on tan leather.
Very polite and I was very comfortable with the whole experience
The service received was exactly what you expect from BMW efficient delivered by Jacob on the service desk.
Always helpful and welcoming.
The service manager MR Jeanes went above and beyond to ensure my complete satisfaction.
Polite and car serviced to the schedule predicted.
Service was polite and efficient.
The whole experience was handled very professionally by service receptionWas kept informed of progress while the work was carried outProvided an accurate cost estimate upfrontCured the problems with one visit
very well mannered on telephone, competitive price, excellent face to face customer service upon collection.
The service was ok, I spoke to the service centre after and spoke to them about how i was very dissatisfied regarding a price i was given.I was told a oil change and filter was £200.00 when online i could book for £159.00.
Everything went to plan , I booked it in the car only a few days before .Everyone was very polite and helpful
i was very satisfied with the service I received
Even though I phoned ahead, the service dept. were not ready for me.
Although staff where friendly and attentive, the fault was not fixed.
Staff were efficient and kept us informed on the progress of the service
Everyone was smiling and gave me a warm welcome,the staff were really helpful from the first phone call to the moment I left
Car was collected and returned, a great help. All work was carried out to my satisfaction. The car was cleaned inside and out and looked immaculate, the best its looked since new, thank you.
Jacob was extremely helpful with my questions and kept me updated throughout.
looked after very well
i was able to drop my car off before the start of my shift and car was ready for me to pick up when I finished work
Although car took longer than anticipated, the garage tried to minimise the impact by giving me a lift home and delivereing the car the following day to my home.
Communication regarding service inefficient. Repeated? calls to arrange date. On date agreed having completed the service a revisit was required to carry out an enhancement. Solution carried out effectively? but I still experienced the disruption .
Polite and friendly staff make you feel a valued customer
I always get great service from the guys here
Very professional any courteous
First class service
Very well received by courteous and extremely informative sales personnel / management together with ongoing dialogue by email & tel as required
Excellent communication throughout
Matt was always available if ever we had any questions,
Very helpfull nothing was to much trouble
Excellent services as always from bob who helped me with my new car under certain unusual circumstances
Through the whole process I was dealt with in a very professional manner by all staff involved in this be spoke order of my 740 long wheelbase
Lee Smyth had exactly the right approach to me throughout the process.
Great service, attention to detail, prompt delivery and excellent back-up
Very fast and easy service
Matt was fantastic, very welcoming and listened to what we had to say without being pushy.