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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Gary Weatherall

Head of Business

Robin Keene

Sales Manager

Ben Cook

Service Manager

Angie Dare

Business Manager

Darren Jones

Sales Executive

Lee Smyth

Sales Executive

Craig Telega

Sales Executive

Alfie David-Morris

Sales Executive

Scott Laing

BMW Product Genius

Mel Haskins

Sales Administrator

Matthew Steal

Workshop Control

Alex Pearson

Service Advisor

Ashley Morris

Service Advisor

James Norman

Service Advisor

Lewis Higgins

Service Advisor

Steve Jordan

Warranty Administrator

Seb Thomas

Parts Team Leader

Neil Tolchard

Parts Advisor

Sam Collings

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As I have stated, all my needs were attended to promptly and efficiently, with the minimum of fuss.

Service

get looked after very well, it would be 5 if i could get hold of the service dept better

Service

Service was excellent.

Service

Car was ready when stated

Service

Did what was booked in agreed time

Service

All staff I dealt with were very helpful.

Service

Poor customer service across the six days they had my car... from front of house team, valeters and technicians. Very annoyed with westerly bmw... should have listened to the advice of friends to avoid them.

Service

becky was a lovely helpful lady

Service

Got home to find access cover to oil sump drain was hanging off, rang Westerly, no apology offered. I said that they might need a new part as the access cover was either not fitted correctly or had been 'bodge' fit. Recovered old part just in case.

Service

The team at Bridgwater were always very polite and helpful.

Service

Everything done as I would wish, courtesy car available for the day!

Service

This is my first service visit to Westerly Bridgwater for 2 years where for years, since the takeover of Irvines, the service has been absolutely dreadful. As nothing went wrong this time I hope that they have finally turned a corner.

Service

I am still awaiting a call from Ashley from the service department regarding a potential warranty claim. This should have taken place last Friday.

Service

service advisor was very good, kept me informed

Service

servicing good , admin average.

Service

Curtesy car rather dirty on collection especially inside , possibly due to late return

Service

Attentive staff. Well-appointed waiting area.

Service

WAITED WHILE THE CAR WAS SEEN TO . THE WAITING AREA IS CLEAN AND BRIGHT AND THE COFFEE MACHINE WAS VERY WELCOME

Service

Same as above. Sales man was more than willing to help - Darren and other sales team. Darren remembered how I got my coffee.

Service

I would have given the top score but when I had my car cleaned the boot was not touched

Service

During the period that the car was in for the warranty work I was kept up to date on a daily basis.

Service

My car picked up (and a hire replacement brought to me) and the issue was sorted in one day.

Service

good customer service, requested courtesy car with automatic gearbox and this was fufilled

Service

Left waiting for 3 hours for first work without much info. Second work was quick and efficient. I was told my car was just awaiting a clean, but it was not cleaned. Mechanic left the coolant cap off, which leaked and emptied. Not impressed at all.

Service

Highly expensive

Service

I found the lack of update very frustrating,all it takes is a phone call, I had to chase every day for a week.

Service

Whilst replacing a cabin filter, the centre disconnected my footwell 12v socket and wouldn’t look at it for 2 weeks. I took it to another BMW dealer who fixed it for me in the next 2 days. I don’t intend to use Westerly for servicing in the future.

Service

See above comment

Service

They did everything I expected

Service

Would have been top marks however I have an issue that the SatNav mapping data which is 2 years out of date now and therefore requires updating, on my last visit I was told it would require a second ALL DAY visit to update????

Service

Everyone very polite

Service

My car was booked in for an MOT & service. MOT was ok, service less so. The micro filter had been changed but one of the 4 screws had been left loose. Lucky I checked, it could have caused a problem. I wonder how many other people check your work !

Service

Excellent

Service

all as I was told it would be

Service

My car was booked for an MOT test at 3:00pm. I arrived on time and was told by the service advisor to come back in about a hour and a half. I eventually left the garage at about 4:55pm. My prior appointment at 5:00pm had to be cancelled. Not pleased.

Service

I found the customer service rep very cocky and arrogant. The car was on a recall notice told it needed a day to check iBy the time I got home the car was ready! there wasn’t an issue with the recall, i stated the car was noisy from the drive cont

Service

sorted the issue and phoned before commencing the extra work

Service

No complaints

Service

Not 5 star as availability of service slightly limited

Service

See above with the addition that the salesman Craig, dropped by to check that I was satisfied. Downside was the few weeks wait for a courtesy car to be available.

Service

Went the extra mile for me. Never any problems

Service

From your reception through to your bmw genius and sales man always felt relaxed and not pressured at all.

Sales

It’s the first time I have bought a brand new Bmw and was amazed at the personal service. I will not be going anywhere else again

Sales

Very well looked after and offered a good service and pleasant experience

Sales

My needs and my expectations were met fully.

Sales

Lewis Wade.

Sales

Did what I asked. Did not keep on and on about Finance, after I said no.

Sales

Darren has been amazing and made everything just happen seemingly effortlessly... he has been so helpful and made ordering my car a true pleasure

Sales

everything went to plan..loved the delivery/handover of the vehicle including the detailed info regarding the technical side of things

Sales

Lewis Wade is the main reason. Nothing was too much trouble and was patient with my husbands disability. Reception staff excellent. Building fantastic.

Sales

Alfie was our salesman and he was very good and informative, considering he was new to the job he coped excellently with all our queries. The salesroom is very nice and a good variety of cars to look at.

Sales

Early delivery and collect with satisfactory.