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i had a puncture they could not find my locking wheel nut number as the wheel nut key was damaged so i had to drive 17 miles on a flat , had the tyre replaced only to find out when driving to my Head offices that the brand are tyre was flat, took it
Car dropped off and ready for collection as promised. Excellent service
It was quick and painless
All as required.
The service is very professional, and I have never been given the experience that your being there is an inconvenience. I also feel that they have taken care of my car. Unlike the experience I have had in different garages!
The 3 BMWs I have owned over the last 12 years have all had parts from Westerly, and I have always been greeted with a friendly smile and a hot drink. Very surprising considering I'm not spending a fortune on a new car
i was very satisfied
very polite, courtesy car provided, great valet
All went smoothly .
Simply cannot complain. Top notch service alround
Lewis was very professional resolving the issues.
I thought the video by the technician was great and the man that collected and returned my car to my workplace was very friendly and professional
Ive always been treated very well by BMW Westerly Bridgwater whenever I go into see them.
Service experience was fine, only issue related to price of OEM parts which is much higher than equivalent replacements.
As Always efficient knowledgeable service advisors
Every question i asked was answered,and very good hospitally.
While you wait service. Prompt and efficient
Everything explained, offer to take me home, efficient.
All work carried out as requested
very efficient, & courteous. Excellent service all round
service undertaken in accordance with arrangements.
My car was checked thoroughly and also replacement tyre was sorted very quckly and the position of Westerley in Bridgwater is in a good location.
Timely and polite experience
Proactive with a capital 'P'. Returning the car clean is a bonus.
They are all very user-friendlyKeep you informed of what is happening to your car, especially if they are overrunning on time promised for completion
Process was easy
Completely satisfied with the service I recieved
Staff were courteous and the service was punctual and efficiently completed
The staff at Westerly bent over backwards to provide a service that met our requirements that included picking up and delivering the car without any fuss or bother. They kept me informed throughout and were very prompt
was told what was involved time taken magazines up tom date coffee
Didnt look at problem I have, told me technicians would probably need to remove bumper to look at headlight washer cap which is not true
Good communication whilst my car was in for repair work,
Quick, friendly and did exactly what was needed.
They resolved the issue with the car's horn but were unable to sort out the issue we have with DAB reception dropping out from time to time. I am unsure if this may be due to factors outside of BMW control as a result of our reception area.
Very straight forward. No hassle / paperwork.
The staff were really friendly and helpful
I arrived at the opening time for the garage but there were no employees!
Everything was good, however i did have to wait at the service reception for quite some time as the one service rep was on a lengthy call and nobody else was around to assist
The young man, I think his name is Ashley, was extremely helpful and polite. He even paired my mobile to the car ,which I was struggling with.
Due to this experience only fairly satisfied as BMW caused a problem which then needed to be rectified (see above)
Fine. took longer than advised. Good coffee. Helpful people.
Missed maximum score due to unavailability of parts on hand. Having to wait two days rather dampened the experience
No hic-ups everything done to schedule
Car service carried out during times specified; phone call to inform when car ready; minor remedial action (ie dashboard still indicating I needed a service) carried out out immediately
All the staff are friendly and helpful.
I was very satisfied with the service that they provided as everything I asked for was done and had the car come back very clean
A bit disappointed that the guy I dealt with was not really familiar with motor cars
The service advisor Lewis Higgins was very efficient- ensuring that we were happy with the service we were receiving and keeping us informed of all aspects of works being undertaken
Friendly, professional and communicative.
Lewis was extremely helpful and professional.
Service excellent BUT my car is now making a strange noise a few days later
I have not had this treatment anywhere else when Ive taken my car for an MOT deafly recommend BMW westerly motors to all my friends
God staff and very easy to talk to
Turned up and courtesy car promised wasn't given despite Julie in bookings stating we like to give a like for like of current car. Then guys in service were all over the place as couldn't find who had which courtesy car so spent a long time waiting.
Happy with service
BMW Westerley Bridgwater is without doubt one of the best dealerships in the UK
Everything went to plan.
Everything was made easy for me.
Great sales staff - particularly Darren Jones at Bridgwater. Good website. All very clear and comprehensive.
Lee was an excellent salesman
Kept update throughout the whole process. All queries were answered promptly and our contact (Craig) was always willing to help in any way he could.
Lewis in Sales Bridgewater provides a service that far exceeded normal expectations.Lewis was knowledgeable on all products and ensured we were given the very best treatment.
Very good and Lewis has been very helpful
I cant find any fault with the service
All staff make you feel wanted!
Excellent service from Lewis. Regular contact on progress received.
The salesman was on the ball with all the questions we had for him and made the whole experience very enjoyable and easy.
As per previous comments, only slight issue was mapping not set up on the iDrive when i went to drive away, if that had been loaded correctly i would have been completely satisfied.
Staff were professional and helpful.
The hard sell approach always puts us off, and we had none of that at the BMW centre. The staff were informative and helpful and obviously knew their stuff and believed in their product.
The service was excellent - only two problems which are not the fault of the BMW Centre