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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Meet the team

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Steve Partridge

Head of Business

Robin Keene

Sales Manager

Ben Cook

Service Manager

Angie Dare

Retail Manager

Darren Jones

Retail Manager

Craig Telega

Sales Executive and Motability Specialist

Alfie David-Morris

Sales Executive and Motability Specialist

George Lippe

Sales Executive

Debbie Cooper

Local Business Development Manager

Scott Laing

BMW Product Genius

Mel Haskins

Sales Administrator

Matthew Steal

Workshop Control

Abbie Shirley

Service Advisor

James Norman

Service Advisor

Becky Marks

Service Advisor

Steve Jordan

Warranty Administrator

Seb Thomas

Parts Team Leader

Dan Horton

Parts Advisor

Neil Tolchard

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I had a fault on the vehicle which required a reboot of the system. Unfortunately this fault was not mentioned at the time of sale although it was known. The BMW connected drive failed leaving me with no satnav system, radio or cd for over 3 weeks.

Service

Courteous staff. Love the video done by technician.

Service

Excellent service . Staff very helpful l

Service

Fast, efficient and informative

Service

All 4 Customer Services Reception desks empty upon arrival, I and others had to wait 5 mins+ for an appearance. Then they couldn't find the paperwork so waited another 8-10 mins. Absolutely useless as usual. Please sort this place out.

Service

All work carried out as requested in the time indicated. Text sent to advise when car ready to collect.

Service

Service carried out as promised, I liked the audio/visual check by the technician sent to my mobile and the call to let me know the car was ready to pick up.

Service

Always no problems after a service visit.

Service

as above ended up having car for 2 days - got no updates or offer of a replacement vehicle. My wife was able to work form home on the Wednesday . They delivered the car at 18:00 on the Weds evening but my wife had asked for them to call 1st. No call

Service

Because I have to take my car back in for a second time with the same fault.

Service

Collected very dirty car ( lots of birds mess )

Service

It's generally very good, but with 3 cars in the family, I don't always feel the service is the same, especially with the older vehicles!

Service

Everything done as requested and on time.

Service

Agreed beforehand that I would wait on site for the work to be completed but service reception didn't seem know this. The wait (4 hours) may have been longer because of this.

Service

Efficient service and knowledgeable staff

Service

friendly and efficient

Service

In fact, on examination, it was found that the brake pads had more life in them than the panel service reading suggested so no work was undertaken on this visit.

Service

Great service and while u wait done on time.

Service

Very satisfied with the maintenance service. (Still an ongoing issue with the nav system, though.)

Service

BMW cleaned my car after a service and scratches appeared on my car bonnet which I have not noticed before.

Service

Always satisfied with service experience.

Service

Servic light not reset, or I was not advised further work required. Tyre pressures not checked and subsequently found to be all over the place when warning light came on a week later.

Service

I was advised to collect at 5pm but my car was not ready for collection after servicing, after waiting 15 minutes the workshop advised it was ready, but had not been washed, I had to return it another day. Not a major moan, but an irritation.

Service

Westerly continue to provide an outstanding service.

Service

Despite leaving the service record booklet in the vehicle, it wasn't updated after the service, (I had to request this). After checking, the service record wasn't completed correctly, (vehicle mileage omitted). Again, I had to point this out...

Service

Used them many times before

Service

Very efficient Report provided of what had been done and advised if anything needs doing

Service

I have a vibration in the car from 50mph upwards. This has been investigated by Westerly twice. I have not been satisfied with how this problem has been dealt with. I feel I've been fobbed off with regard to this issue.

Service

Took car in and they even fixed the loose mud flap. Didn't ask them to, I forgot about it, 2 rivets to fix means they will get my business moving forward! Great service!

Service

Delays at every stage; different and conflicting explanations as to why; excuses and blaming more readily presented than actual explanation.

Service

I got up early to drive from Wells to Bridgewater for 08:00. After 20 mins I was told that the wrong part had been ordered so had to return home after making another appointment.

Service

The after sales servicing is Okay, however don't expect a quick response from the service team when you email them because they did not resent the timer so it still says a service is due - 2nd time this has happened

Service

a little disappointed you had to keep the car for two days to fit new tyres.

Service

Having spent the fat end of £700 on my car service they didn't bother to enter the service into the vehicle and left a spurious brake service warning on the system which I now have to sort out by visiting another dealership in my own time.

Service

They were very friendly and helpful.

Service

I left with a smile

Service

Friendly

Service

Long lead-time to book car in due to huge amounts of warranty work from defective vehicles produced by BMW.

Service

Replacement car offered. Kept up to date with progress and car washed and vacuumed on return

Service

The car was not cleaned to the standard specified on the anniversary check. On complaint Liam in Bridgwater was very helpful

Service

Fobbed off to BMW UK on first call as the couresy car was over 1.5 month wait. Failed to book an appt, causing courtesy car to be even longer wait when sent back by BMW UK. Refused to allow Sales to issue courtesy car on weekend, until challenged

Service

Service manager was excellent after muddle over the service booking due to the fact that the car was first registered in Dorchester branch of Westerly but purchased by me (second owner) at Bridgwater

Service

CAR COLLECTED AND RETURNED ON TIME

Service

I was told all the work needed, all I wanted to know was what the cost. No one phoned before 4pm to tell me I couldn't collect that day. I asked for a trade in estimate twice but no one from sales had bothered to look at the car 2 days later.

Service

As above - the customer service provided by our salesman, Alfie David-Morris. Exceptional!

Sales

As explained in all the above made to feel welcome allowed to treat the showroom as a place to enjoy and relax with out pressure

Sales

George and the rest of the team were professional and kept me up to date.

Sales

Alfie was an Excellent salesman, explained delivery process and made vists to showroom a pleasure. Hand over was so helpful.

Sales

Alfie very helpful

Sales

Supportive and communications were good

Sales

Got a good deal on purchase price and part exchange. Hand over was great, I think the sales guys were as excited as I was!

Sales

Professional, very welcoming & friendly each time.

Sales

Darren and all the staff at Westerly Bridgwater were helpful, informative, obliging and friendly during the process of first visit to their showroom through to delivery

Sales

no complaints at all. Did everything they said they would and always kept me in the loop.