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As I have stated, all my needs were attended to promptly and efficiently, with the minimum of fuss.
get looked after very well, it would be 5 if i could get hold of the service dept better
Service was excellent.
Car was ready when stated
Did what was booked in agreed time
All staff I dealt with were very helpful.
Poor customer service across the six days they had my car... from front of house team, valeters and technicians. Very annoyed with westerly bmw... should have listened to the advice of friends to avoid them.
becky was a lovely helpful lady
Got home to find access cover to oil sump drain was hanging off, rang Westerly, no apology offered. I said that they might need a new part as the access cover was either not fitted correctly or had been 'bodge' fit. Recovered old part just in case.
The team at Bridgwater were always very polite and helpful.
Everything done as I would wish, courtesy car available for the day!
This is my first service visit to Westerly Bridgwater for 2 years where for years, since the takeover of Irvines, the service has been absolutely dreadful. As nothing went wrong this time I hope that they have finally turned a corner.
I am still awaiting a call from Ashley from the service department regarding a potential warranty claim. This should have taken place last Friday.
service advisor was very good, kept me informed
servicing good , admin average.
Curtesy car rather dirty on collection especially inside , possibly due to late return
Attentive staff. Well-appointed waiting area.
WAITED WHILE THE CAR WAS SEEN TO . THE WAITING AREA IS CLEAN AND BRIGHT AND THE COFFEE MACHINE WAS VERY WELCOME
Same as above. Sales man was more than willing to help - Darren and other sales team. Darren remembered how I got my coffee.
I would have given the top score but when I had my car cleaned the boot was not touched
During the period that the car was in for the warranty work I was kept up to date on a daily basis.
My car picked up (and a hire replacement brought to me) and the issue was sorted in one day.
good customer service, requested courtesy car with automatic gearbox and this was fufilled
Left waiting for 3 hours for first work without much info. Second work was quick and efficient. I was told my car was just awaiting a clean, but it was not cleaned. Mechanic left the coolant cap off, which leaked and emptied. Not impressed at all.
I found the lack of update very frustrating,all it takes is a phone call, I had to chase every day for a week.
Whilst replacing a cabin filter, the centre disconnected my footwell 12v socket and wouldnt look at it for 2 weeks. I took it to another BMW dealer who fixed it for me in the next 2 days. I dont intend to use Westerly for servicing in the future.
See above comment
They did everything I expected
Would have been top marks however I have an issue that the SatNav mapping data which is 2 years out of date now and therefore requires updating, on my last visit I was told it would require a second ALL DAY visit to update????
Everyone very polite
My car was booked in for an MOT & service. MOT was ok, service less so. The micro filter had been changed but one of the 4 screws had been left loose. Lucky I checked, it could have caused a problem. I wonder how many other people check your work !
all as I was told it would be
My car was booked for an MOT test at 3:00pm. I arrived on time and was told by the service advisor to come back in about a hour and a half. I eventually left the garage at about 4:55pm. My prior appointment at 5:00pm had to be cancelled. Not pleased.
I found the customer service rep very cocky and arrogant. The car was on a recall notice told it needed a day to check iBy the time I got home the car was ready! there wasnt an issue with the recall, i stated the car was noisy from the drive cont
sorted the issue and phoned before commencing the extra work
Not 5 star as availability of service slightly limited
See above with the addition that the salesman Craig, dropped by to check that I was satisfied. Downside was the few weeks wait for a courtesy car to be available.
Went the extra mile for me. Never any problems
From your reception through to your bmw genius and sales man always felt relaxed and not pressured at all.
Its the first time I have bought a brand new Bmw and was amazed at the personal service. I will not be going anywhere else again
Very well looked after and offered a good service and pleasant experience
My needs and my expectations were met fully.
Did what I asked. Did not keep on and on about Finance, after I said no.
Darren has been amazing and made everything just happen seemingly effortlessly... he has been so helpful and made ordering my car a true pleasure
everything went to plan..loved the delivery/handover of the vehicle including the detailed info regarding the technical side of things
Lewis Wade is the main reason. Nothing was too much trouble and was patient with my husbands disability. Reception staff excellent. Building fantastic.
Alfie was our salesman and he was very good and informative, considering he was new to the job he coped excellently with all our queries. The salesroom is very nice and a good variety of cars to look at.
Early delivery and collect with satisfactory.