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Car was washed although door sills not cleaned and water marks on on the car and windows.
The service was completed within the allotted 90 minutes. The WiFi enabled me to catch up on email while I was waiting
Extremely satisfied with the attention of the Sevice Staff and in particular the Engineer who was attending to my Car. He was fully engaged with me and kept me totally up to date as to the progress of the software updating.
Very efficient; however never found the fault which continues
Car delivered to the dealership as arranged at 9.30. Some confusion regarding the date of the booking but reasurred this was not a problem. Arrived to collect car at 5 p.m, left the dealership at 7, very dissatisfied. Reception staff very apologetic.
Looked after me and delighted me
Excellent customer service from everyone I came into contact with & they did exactly what they said they would do. Very helpful.
Would have preferred service menu pricing.
The service staff made it very difficult to book the service, I had to ring up twice as they tried to inform me that a service wasn't due even though the car was instructing me to book a service. After a 15 minute conversation they eventually booked
I was called to say car was ready, but when I picked it up it was covered in bird poop, when I started the engine a message stated it need oil straight away and then in the side door was the last persons details, clearly not ready !!
Same as above. Excellent service. Makes us feel welcome too.
The reason for giving this lower satisfaction mark is due to the fact I was unable to establish exactly why my car was recalled for an "update". I would like to establish this !!!!!.
I was given updates, but not regularly enough but this is due to a change of staff. The gentleman, Alex, who took over got to speed quickly and kept me up to date.
Problem immediately identified, Prompt and convenient appointment made,notified of repair completion. My BMW performance noticeably improved. Reception desk staff excellent customer interaction
Everything was done exactly on time and excellent comms
The communication I received regarding my service, the work being done and the costs were non existent. I was very surprised by the size of the bill particularly as I hadn't authorised the work.
All staff concerned did their best to find out the problem
My vehicles issues were attended to promptly and I was completely pleased as it was fixed on the first attempt.
Service finished quickly as I was waiting
I work away and so rely in the local dealership to take care of my wife's car in an honest and reliable transaction. They even offer her a lift to and from the dealership. One less thing for me to worry about.
All the above
Hired car no issue delivered and quick excellent
Happy with the work but the long wait could have been improved by BMW staff being a little more communicative. While I read a book and sampled the free beverages not one staff member spoke to me.
Car fixed quickly first time
no problems picked up car same day
While you wait service was fine. not a bad place to sit and wait.
Efficient and fitted something else in as well
as item 1
See above.Staff at Westerly very helpful - booking in and drop off and pick up very good.Thoroughness of looking for puncture not very good. I would have expected a little more effort and attention to detail from a BMW dealership.
We attended the centre in an emergency due to an issue that arose mid journey related to work carried out the previous day at another centre. Westerly investigated the cause, diagnosed and replaced a faulty lock nut, and we continued our journey.
Everything on the service sheet was explained fully by Jacob on reception ,he explained all aspects.very efficient member of staff
As above, I should add that a lovely touch was being asked if I needed assistance by the first member of staff I came into contact with on entering the dealership, such a change from the impersonal service I've encountered at other brands dealerships
When I have arrived to staff excellent service nice smiling . Thank you for the coffee and wifi during waiting enjoyable .
Apart from a slight problem with the redelivery of my car it was all good.
Easy to arrange an appointment over the phone. I was offered a lift to work which was helpful however this offer was only made when I called a second time to rearrange the appointment due to work committments.
From reception to service department to mechanics the service was genuinely perfect, considerate and efficient.
Good communication about the problems
GoodService polite staff
Prompt, courteous and no surprises
Helpful staff and efficient execution of service.
Great service, pick up and drop off was brilliant, pleased car was cleaned inside and out.
Well, I came in with a simple problem concerning dipped headlight (LHS) and I had a straightforward replacement of the bulb. I was grateful as the staff were able to arrange an appointment on the same day.
I asked if battery could be checked as computer often given warnings that don't seem to exist and the clock has to be reset about once a week. I was told despite a service and MOT booking this would take at least an hour on "diagnostics"!?
Can one ever be completely satisfied!
Service delivery was good, and the work was conducted effectively
They did what they said they were going to do, in the time they said it would take.
There was a communication error somewhere - when I arrived with the car all of the jobs that I requested to be done had not been added to the job sheet.However, they were all completed in a quick turn round, in about 11/2 days.
Very friendly staff. Good quality work at a reasonable price
No reason not to
Always good service at this dealer
Service from Westerly was good but the recent change of staff demonstrated a lack of product knowledge in my opinion - hence the loss of a star. I use my car for my business and the loss of 2 days in 3 months costs me money.
The service was quick and efficient.
The work was done quickly and I was kept informed of progress
We liked the fact the car was in a separate garage to view when we collected it especially as it was raining that day
The salesman Luke Smith was very friendly and efficient. Nothing was to much trouble. This gave me confidence in the product I was buying. i wish I could of said the same about your receptionist. Not very efficient at all. Hence not the 5 star
First class service