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service undertaken in accordance with arrangements.
My car was checked thoroughly and also replacement tyre was sorted very quckly and the position of Westerley in Bridgwater is in a good location.
Proactive with a capital 'P'. Returning the car clean is a bonus.
Timely and polite experience
They are all very user-friendlyKeep you informed of what is happening to your car, especially if they are overrunning on time promised for completion
Completely satisfied with the service I recieved
Process was easy
Staff were courteous and the service was punctual and efficiently completed
The staff at Westerly bent over backwards to provide a service that met our requirements that included picking up and delivering the car without any fuss or bother. They kept me informed throughout and were very prompt
Didnt look at problem I have, told me technicians would probably need to remove bumper to look at headlight washer cap which is not true
was told what was involved time taken magazines up tom date coffee
Quick, friendly and did exactly what was needed.
They resolved the issue with the car's horn but were unable to sort out the issue we have with DAB reception dropping out from time to time. I am unsure if this may be due to factors outside of BMW control as a result of our reception area.
Good communication whilst my car was in for repair work,
The staff were really friendly and helpful
Very straight forward. No hassle / paperwork.
I arrived at the opening time for the garage but there were no employees!
Everything was good, however i did have to wait at the service reception for quite some time as the one service rep was on a lengthy call and nobody else was around to assist
The young man, I think his name is Ashley, was extremely helpful and polite. He even paired my mobile to the car ,which I was struggling with.
Due to this experience only fairly satisfied as BMW caused a problem which then needed to be rectified (see above)
Fine. took longer than advised. Good coffee. Helpful people.
Car service carried out during times specified; phone call to inform when car ready; minor remedial action (ie dashboard still indicating I needed a service) carried out out immediately
No hic-ups everything done to schedule
Missed maximum score due to unavailability of parts on hand. Having to wait two days rather dampened the experience
All the staff are friendly and helpful.
I was very satisfied with the service that they provided as everything I asked for was done and had the car come back very clean
A bit disappointed that the guy I dealt with was not really familiar with motor cars
Friendly, professional and communicative.
The service advisor Lewis Higgins was very efficient- ensuring that we were happy with the service we were receiving and keeping us informed of all aspects of works being undertaken
Service excellent BUT my car is now making a strange noise a few days later
Lewis was extremely helpful and professional.
I have not had this treatment anywhere else when Ive taken my car for an MOT deafly recommend BMW westerly motors to all my friends
God staff and very easy to talk to
Turned up and courtesy car promised wasn't given despite Julie in bookings stating we like to give a like for like of current car. Then guys in service were all over the place as couldn't find who had which courtesy car so spent a long time waiting.
Good service but would have liked regular updates on the progress of the work. Felt we were low priority.
Very nice company to do business with.
RE call was carried out with no issues and no pressure to buy a new car ;)
Very efficient and kept me informed of their progress.
Slight hiccup: Not all requested components of the service completed despite specific discussion to do them - now will need to go again in 1500 miles. Also requested key battery replacement, not done at time of collection. Usually exceptional though.
again, twice I've used the services and twice I've had issues.
Time to carry out, and the price quoted for the brake fluid change just as quoted.
Service was fine. Disappointed to receive Curtosey car with barely enough fuel to reach the nearest service station let alone get me to my destination.
Service and MOT carried out while I waited. Comfortable customer area and good value.
customer focus, explained everything well. Didnt take advantage which is sometimes teh case in garages when they know its a BMW owner.
While I cannot blame to garage for the delay it didn't help that the replacement tyre was deceived to the wrong location. In addition, the siting of the dealership means it can be awkward to get to.
Very pleasant efficient staff, made sure my car was ready earlier than I had expected
Work carried out as I requested and appears to be to a very good quality, but I would add that at this stage I have only driven the car from Westerly Bridgewater back to Minehead.
Poor planning after not booking my car in for service as required; very poor customer service; quite unbelievable in fact.. more interested in talking to each other about the weekends antics without a bother in the world for the customer.
Second time for same problem with faulty door handle....was told it would be replaced same day....still awaiting date to have replacement handle....left car with you from 08:30 & still not looked at by 4 pm....
My car was not very clean after it was serviced. I wouldnt mind really except you promise it will be cleaned
Car was serviced at agreed time, completed quickly, and a charged a very reasonable price
Ease of booking in and helpful staff
I booked my car in to investigate squeaky brakes. The front pads needed replacing - but none in stock(!). Rebooked for 0730 - 1.5hr waiting appt. Arrived at 0725. Car booked in 0750 but tech not in til 0800. Car moved at 0820. Finished 1030! 3 hours
Service Rep seemed stressed
Great service. Everything I needed to know about my purchase and related finance agreement was explained well and clearly.
Good communication from the Retailer, especially Alex
All checks and scheduled services were down efficiently cleaned me out I was kept informed at all stages of the operation, my car went in for its final warranty check MOT and service all were completed very efficiently and on time
Carried out test drive; carried out a vehicle inspection but failed to find the fault which they acknowledged was there. (Rubbing sound from under car). Not fixed and having paid I am at square one.
Servicing went above and beyond on this occasion, even allowing me to bring the car in one day early and finding an alternative car, as well as sorting out the issue with my vehicle.
They always accommodate me to fit in with a hectic schedule
See my previous answer.My stepson made the mistake of buying a Mercedes.The car is a worthy challenger to BMW but the customer service is not
Excellent service from Lewis. Regular contact on progress received.
The salesman was on the ball with all the questions we had for him and made the whole experience very enjoyable and easy.
As per previous comments, only slight issue was mapping not set up on the iDrive when i went to drive away, if that had been loaded correctly i would have been completely satisfied.
Staff were professional and helpful.
The hard sell approach always puts us off, and we had none of that at the BMW centre. The staff were informative and helpful and obviously knew their stuff and believed in their product.
The service was excellent - only two problems which are not the fault of the BMW Centre
car was well presented in its own showroom, comprehensive hand over explaining functions
Question answered, Very Satisfied.
We only experienced one problem. This was the transfer of our own number plate
Nice showroom, comfortable surroundings. Great service from Lee and Robin as expected. When the car was slightly delayed, it was handled well and my expectations met.
The sales staff (especially Lee Smyth) were extremely helpful and professional during the whole experience of purchasing the car. Would highly recommend this centre, any concerns/issues were resolved very quickly and professionally.