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ABOUT WESTERLY BRIDGWATER.

Find out more about what we do and our team.

Latest News & Events

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The BMW 4 Series currently with 0% APR Representative

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Bank Holiday Opening Hours

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BMW i3 Service Inclusive

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Exeter Chief's Rob Baxter collects his new BMW

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Is there a BMW SI package on your used BMW?

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Gary Weatherall

Head of Business

Robin Keene

Sales Manager

Angie Dare

Business Manager

Darren Jones

Sales Executive

Lee Smyth

Sales Executive

Mel Haskins

Sales Administrator

Alex Pearson

Service Advisor

Liam Deane

MINI Service Advisor

Steve Jordan

Warranty Administrator

Seb Thomas

Parts Team Leader

James Roberts-Mudge

Parts Advisor

Luke Polybank

Parts Advisor

Karen Lock

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

see above

Service

It is generally a problem booking a service by telephone. There are rarely any persons available and they never ring you back

Service

service check took two hours and not one

Service

Ashley Morris clearly did not ensure that the service service/inspection data in the on-board computer was checked as I had asked.. The next 'Statutory Inspection' was left as the current MOT. A nail in the rear N/S tyre was reported as the Rear O/S.

Service

Went in for a full service and a vehicle check. I SPECIFICALLY asked for the vehicle checked to be filmed so I could see the condition of the car underneath. They promised me this would be done. It was done as the mechanic had FORGOTTEN TO DO IT

Service

Seemed to take longer than originally forecast with no faults requiring rectification.

Service

Exceeded my expectations.

Service

Updates not carried out

Service

The way I was spoken to .The misinformation I've been given time and time againThe lack of service regarding trading in my existing car for another one... having to chase up all the time.

Service

Excellent customer service, quick response to support me with a courtesy car when my car stayed an extra night.

Service

Courtesy car fuel warning light came on after two miles of leaving the garage

Service

Very helpful staff, car ready for collection at time agreed, good quality work as always. The only issue is (and has long been) under-resourced telephone service - often busy, requiring long wait or calling back later.

Service

Only comment is maybe a bmw loan car not a minI I am as surprised at the difference

Service

the staff are excellent and cannot do enough to be helpful

Service

Very friendly Sales Person who ensured I was happy waiting and kept me abreast of timings - for a speedy turnaround.

Service

see above

Service

The service team were great as usual. I needed to wipe a little mud of the driver's seat when I got the car back but it was a very wet day!

Service

As above, service provided and face to face discussions are excellent, just improve the telephone response.

Service

Everything goes like clockwork making it a pleasant experience.

Service

Reason for attendance was a blown run flat tyre and the service to ensure that I was back on the road as soon as possible was exceptional

Service

I had identified a fault to be looked at during the service. I picked the car up and had to leave quickly, not noticing that the beige leather interior had greasy marks where the fault was. Also, the radio channel had been changed. Not professional.

Service

Swift efficient service

Service

There seems to Ben excessive wind noise coming from around the front windows of the car. Apparently this is normal for the 3 series. Disappointed in there being no answer to the problem

Service

Booked and received MOT, then received email about discounted air-con cleaning. Could have been offered when I booked the MOT.Car received a good clean, which was a nice extra, but the boot wasn't cleaned, despite being completely empty.

Service

All checks carried and report provided

Service

Efficient and did not try to have me do things for the car that were unnecessary.

Service

They kept me informed at every stage from first contact through to completion of the check.

Service

My car was booked in for a service, and I asked for the windscreen washer jets to be ordered to be changed at the same time as the service.On arriving and booking in the car, the washer jets had not been ordered.This meant another journey.

Service

This is the third car i have bought from the Westerly group in the last two years and have always been pleased with the Service i have received.

Service

I think the free {pick-up & bring back] service is brilliant

Service

Good service reception experienceHad to wait longer for the front brakes to be replaced than I wantedGot the invoice wrong - which I had to point outNo problem with the work carried out

Service

Because bridgewater were so helpful compared to the rest. Bristol mainly do not care after selling the car.

Service

As above

Service

The staff at Westerly go out of their way to be friendly and helpful.My car gets the very best of attention and leaves sparkling clean.

Service

Courtesy car was not cleaned, neither was my vehicle upon collection. Generally though the service was excellent with the sales team taking good care of me.

Service

Simply because I WAS completely satisfied

Service

Good service overall. Kept well informed of service via text messages.

Service

I was happy with the service received at my last visit. I am hugely dissatisfied however with the experience we received when purchasing a brand new car from them earlier this year. The paintwork problem on this brand new car is still not resolved

Service

Ditto.

Service

See above

Service

Helpful, quick, organised, great communication regardless of whom you are dealing with

Service

Loan car available without my asking for it. Service phoned me as soon as the work was completed

Service

as above good service and very efficient.

Service

Despite a slight miscommunication, the problem was rectified quickly

Service

The service was completed within the allotted 90 minutes. The WiFi enabled me to catch up on email while I was waiting

Service

Car was washed although door sills not cleaned and water marks on on the car and windows.

Service

Very efficient; however never found the fault which continues

Service

Extremely satisfied with the attention of the Sevice Staff and in particular the Engineer who was attending to my Car. He was fully engaged with me and kept me totally up to date as to the progress of the software updating.

Service

Looked after me and delighted me

Service

Excellent customer service from everyone I came into contact with & they did exactly what they said they would do. Very helpful.

Service

Would have preferred service menu pricing.

Service

The service staff made it very difficult to book the service, I had to ring up twice as they tried to inform me that a service wasn't due even though the car was instructing me to book a service. After a 15 minute conversation they eventually booked

Service

I was called to say car was ready, but when I picked it up it was covered in bird poop, when I started the engine a message stated it need oil straight away and then in the side door was the last persons details, clearly not ready !!

Service

Same as above. Excellent service. Makes us feel welcome too.

Service

As above

Service

The reason for giving this lower satisfaction mark is due to the fact I was unable to establish exactly why my car was recalled for an "update". I would like to establish this !!!!!.

Service

Everything was done exactly on time and excellent comms

Service

I was given updates, but not regularly enough but this is due to a change of staff. The gentleman, Alex, who took over got to speed quickly and kept me up to date.

Service

Problem immediately identified, Prompt and convenient appointment made,notified of repair completion. My BMW performance noticeably improved. Reception desk staff excellent customer interaction

Service

As above

Service

The communication I received regarding my service, the work being done and the costs were non existent. I was very surprised by the size of the bill particularly as I hadn't authorised the work.

Service

No complaints

Service

All staff concerned did their best to find out the problem

Service

My vehicles issues were attended to promptly and I was completely pleased as it was fixed on the first attempt.

Service

Hired car no issue delivered and quick excellent

Service

I work away and so rely in the local dealership to take care of my wife's car in an honest and reliable transaction. They even offer her a lift to and from the dealership. One less thing for me to worry about.

Service

Service finished quickly as I was waiting

Service

All the above

Service

Darren and Angie were very helpful with my car selection.

Sales

Friendly and positive, could have been more helpful with test drives and information. Internal boot trim not fitted on collection -- quickly rectified but shouldn't have happened. No post delivery follow up call. Understand dealership busy in Sept.

Sales

I came to westerly on word of mouth and was it disappointed. Nothing was too much trouble and excellent service

Sales

Everything was fine.

Sales

A very friendly and helpful advisor; Lewis Wade

Sales

I enjoyed deciding which vechicle and options I wanted, going thru the configuration and financial options was easy with the sales team and not being rushed to make my mind up.excellent communication when waiting for delivery and picking car up

Sales

Darren and Richard awesome

Sales

We liked the fact the car was in a separate garage to view when we collected it especially as it was raining that day