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Car was taken in when planned and ready when quoted which was important as I waited. Being able to talk to the Technician during the service about the car was interesting.
My expectations were exceeded. The Service Reception were extremely helpful.
The service was very efficient
Unable to find the problem with the car
Firstly everyone seems to be friendly and helpful will put you with the right person if they are unable to attend to you personally.
Outstanding. This again is down to one individual working for you in the the Bridgwater service department. Mr Lewis Higgins made all the arrangements and undertook all tasks required to perfectly, allowing me as a customer to be at ease. Thank you
Very satisfied, but drops a point because the car was not ready on my return.
I booked my car in for a "rattle" in the rear window £109 later a one screw tightenedHowever my biggest issue is the Inspection carried out, which documented my rear brake pads still had 60% left, when checked independently that had 2m left!!!!!
Service organised with suggested extras
The MOT test and ancillary work requested by me was completed 100% to my satisfaction
Made to feel a valued customer
3 visits in the space of a few weeks to rectify a problem, Two service centre executives were very helpful, the third I was not very impressed with.
Phoned to let me know car was ready
service was good but my car was not washed and valeted.
Your service staff member which i did not expect even told me that my visit to have a front light bulb changed was under guarantee very pleased.
The staff have been knowledgeable, helpfull and have gone over and above to provide customer satisfaction. Westerly BMW provide a quality product and service to boot.
As per comment above
Was told they would call on Monday, no call by Wednesday so I called and left a message, again the Thursday midday and again at 3.30.Returned call at 4.30 on the Thursday.
Not given training on the use of the cameras as car was collected
Always go above and beyond. My car comes back gleaming! Inside and out
Good personnel service with excellent waiting room and refreshment while waiting for the repair to the vehicle.
Both services were recalls for exchange air bags and free of charge so to receive the mechanical and observation checks were an added bonus.
thorough and professional
I had to clean dirty marks from the front seats after I got the car home and I didn't consider the courtesy 'valet' to be as good as the free one I get on my wife's Ford in our local garage.I asked for the tracking to be adjusted and that delayed t
Good service and friendly staff
My visit to Westerly was quick and efficiently carried out.
I liked that they provided courtesy car when my car took into the garage for a while.It was very convenient in a sense that I was able to get done my other plans on that day.
Excellent service from the service department as usual!Only negative point was the lack of customer car parking space available when I arrived. Its a bit annoying when on a tight timeline, and not helped by the photographer taking pictures of cars!
Every eliment of the service was correct and at the right level
My car was damaged when they carried out the work and they did not inform me. I had to return the car for the repair. They forgot to do some other work that they agreed to do so I need to return the car again.
It is generally a problem booking a service by telephone. There are rarely any persons available and they never ring you back
service check took two hours and not one
Ashley Morris clearly did not ensure that the service service/inspection data in the on-board computer was checked as I had asked.. The next 'Statutory Inspection' was left as the current MOT. A nail in the rear N/S tyre was reported as the Rear O/S.
Went in for a full service and a vehicle check. I SPECIFICALLY asked for the vehicle checked to be filmed so I could see the condition of the car underneath. They promised me this would be done. It was done as the mechanic had FORGOTTEN TO DO IT
Seemed to take longer than originally forecast with no faults requiring rectification.
Exceeded my expectations.
The way I was spoken to .The misinformation I've been given time and time againThe lack of service regarding trading in my existing car for another one... having to chase up all the time.
Updates not carried out
Courtesy car fuel warning light came on after two miles of leaving the garage
Excellent customer service, quick response to support me with a courtesy car when my car stayed an extra night.
Very helpful staff, car ready for collection at time agreed, good quality work as always. The only issue is (and has long been) under-resourced telephone service - often busy, requiring long wait or calling back later.
Only comment is maybe a bmw loan car not a minI I am as surprised at the difference
the staff are excellent and cannot do enough to be helpful
Very friendly Sales Person who ensured I was happy waiting and kept me abreast of timings - for a speedy turnaround.
There was friendly and excellent support by the sales team at Westerly Bridgwater BMW at all stages from initial enquiry to test drives, purchase and handover. I even received a special home delivery of a BMW bike rack with a full demo fitting.
Excellent service on getting our car to us earlier than anticipated.
The hand over of the new car was professional and friendly. Not rushed and very helpful with the introduction of the new car.
Lewis the sales guy was very helpful and friendly
Offered refreshments. Comfortable seating and clean facilities.
Darren and Angie were very helpful with my car selection.
Friendly and positive, could have been more helpful with test drives and information. Internal boot trim not fitted on collection -- quickly rectified but shouldn't have happened. No post delivery follow up call. Understand dealership busy in Sept.
I came to westerly on word of mouth and was it disappointed. Nothing was too much trouble and excellent service
Everything was fine.
A very friendly and helpful advisor; Lewis Wade
I enjoyed deciding which vechicle and options I wanted, going thru the configuration and financial options was easy with the sales team and not being rushed to make my mind up.excellent communication when waiting for delivery and picking car up