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They did everything I expected
See above comment
Would have been top marks however I have an issue that the SatNav mapping data which is 2 years out of date now and therefore requires updating, on my last visit I was told it would require a second ALL DAY visit to update????
Everyone very polite
My car was booked in for an MOT & service. MOT was ok, service less so. The micro filter had been changed but one of the 4 screws had been left loose. Lucky I checked, it could have caused a problem. I wonder how many other people check your work !
all as I was told it would be
My car was booked for an MOT test at 3:00pm. I arrived on time and was told by the service advisor to come back in about a hour and a half. I eventually left the garage at about 4:55pm. My prior appointment at 5:00pm had to be cancelled. Not pleased.
I found the customer service rep very cocky and arrogant. The car was on a recall notice told it needed a day to check iBy the time I got home the car was ready! there wasnt an issue with the recall, i stated the car was noisy from the drive cont
Not 5 star as availability of service slightly limited
sorted the issue and phoned before commencing the extra work
See above with the addition that the salesman Craig, dropped by to check that I was satisfied. Downside was the few weeks wait for a courtesy car to be available.
Went the extra mile for me. Never any problems
i had a puncture they could not find my locking wheel nut number as the wheel nut key was damaged so i had to drive 17 miles on a flat , had the tyre replaced only to find out when driving to my Head offices that the brand are tyre was flat, took it
Car dropped off and ready for collection as promised. Excellent service
It was quick and painless
All as required.
The service is very professional, and I have never been given the experience that your being there is an inconvenience. I also feel that they have taken care of my car. Unlike the experience I have had in different garages!
The 3 BMWs I have owned over the last 12 years have all had parts from Westerly, and I have always been greeted with a friendly smile and a hot drink. Very surprising considering I'm not spending a fortune on a new car
very polite, courtesy car provided, great valet
i was very satisfied
All went smoothly .
Simply cannot complain. Top notch service alround
Lewis was very professional resolving the issues.
I thought the video by the technician was great and the man that collected and returned my car to my workplace was very friendly and professional
Ive always been treated very well by BMW Westerly Bridgwater whenever I go into see them.
As Always efficient knowledgeable service advisors
Service experience was fine, only issue related to price of OEM parts which is much higher than equivalent replacements.
Every question i asked was answered,and very good hospitally.
Everything explained, offer to take me home, efficient.
While you wait service. Prompt and efficient
All work carried out as requested
very efficient, & courteous. Excellent service all round
service undertaken in accordance with arrangements.
My car was checked thoroughly and also replacement tyre was sorted very quckly and the position of Westerley in Bridgwater is in a good location.
Timely and polite experience
Proactive with a capital 'P'. Returning the car clean is a bonus.
They are all very user-friendlyKeep you informed of what is happening to your car, especially if they are overrunning on time promised for completion
Completely satisfied with the service I recieved
Process was easy
The staff at Westerly bent over backwards to provide a service that met our requirements that included picking up and delivering the car without any fuss or bother. They kept me informed throughout and were very prompt
Staff were courteous and the service was punctual and efficiently completed
Didnt look at problem I have, told me technicians would probably need to remove bumper to look at headlight washer cap which is not true
was told what was involved time taken magazines up tom date coffee
Good communication whilst my car was in for repair work,
Quick, friendly and did exactly what was needed.
They resolved the issue with the car's horn but were unable to sort out the issue we have with DAB reception dropping out from time to time. I am unsure if this may be due to factors outside of BMW control as a result of our reception area.
Very straight forward. No hassle / paperwork.
The staff were really friendly and helpful
I arrived at the opening time for the garage but there were no employees!
Everything was good, however i did have to wait at the service reception for quite some time as the one service rep was on a lengthy call and nobody else was around to assist
Darren has been amazing and made everything just happen seemingly effortlessly... he has been so helpful and made ordering my car a true pleasure
everything went to plan..loved the delivery/handover of the vehicle including the detailed info regarding the technical side of things
Lewis Wade is the main reason. Nothing was too much trouble and was patient with my husbands disability. Reception staff excellent. Building fantastic.
Alfie was our salesman and he was very good and informative, considering he was new to the job he coped excellently with all our queries. The salesroom is very nice and a good variety of cars to look at.
Early delivery and collect with satisfactory.
Happy with service
Everything went to plan.
Everything was made easy for me.
BMW Westerley Bridgwater is without doubt one of the best dealerships in the UK
Great sales staff - particularly Darren Jones at Bridgwater. Good website. All very clear and comprehensive.
Lee was an excellent salesman
Kept update throughout the whole process. All queries were answered promptly and our contact (Craig) was always willing to help in any way he could.
Lewis in Sales Bridgewater provides a service that far exceeded normal expectations.Lewis was knowledgeable on all products and ensured we were given the very best treatment.
Very good and Lewis has been very helpful
I cant find any fault with the service
All staff make you feel wanted!
Excellent service from Lewis. Regular contact on progress received.
The salesman was on the ball with all the questions we had for him and made the whole experience very enjoyable and easy.